Westminster Facilities Management
Westminster Facilities Management (‘Westminster FM’) has selected MRI Evolution to power their FM operations—and we’re excited to welcome them aboard.
Built by a team who understood firsthand the gaps in customer experience when it comes to home and facilities maintenance, Westminster FM was created to set a new standard—grounded in clear communication, technical expertise, and service excellence.
As a startup founded by long-time UAE residents with deep international and local experience, Westminster FM is on a mission to raise the bar for facilities and home maintenance across the region. Their personal insight—as both homeowners and tenants—drives a customer-first ethos that influences every aspect of their operations.
To lay the right foundation for scalable growth, Westminster FM conducted thorough market research and ultimately chose MRI Evolution as their CAFM platform. As a trusted and preferred solution in the FM industry, MRI Evolution stood out as the ideal partner for a business built on reliability, innovation, and service excellence.
They believe MRI Evolution will be instrumental in achieving their customer experience goals—empowering them to provide seamless, app-based access to services, clear communication, and faster response times. They were also impressed by MRI’s out-of-the-box solutions, which allow them to hit the ground running with powerful functionality from day one.
Westminster FM is also exploring MRI Evolution’s capabilities in Planned Preventive Maintenance (PPMs) and Corrective Maintenance (CMs) to further enhance service delivery and operational efficiency.
The deciding factors?
· Trusted and preferred solution in the FM market
· Advanced functionality that supports long-term scalability
· An intuitive, app-based experience that offers customers a single point of contact for all their needs—powered by @YourService for mobile access, payment gateway integration, invoicing, and quotations
· A knowledgeable, professional team that gave them confidence in a smooth, effective implementation
· Comprehensive out-of-the-box features, including PPM and RPM capabilities
As both tenants and homeowners, we’ve experienced how challenging it can be to manage maintenance services. Westminster FM was built to change that. After extensive research, we chose MRI Evolution because it gives our customers exactly what we wished we had—clarity, speed, and service at their fingertips. With MRI as our partner, we’re confident in scaling our operations while staying true to our mission of delivering exceptional service.
— Steve Yazdabadi, Investor & Managing Partner, Westminster Facilities Management
We’re proud to partner with Westminster Facilities Management as they set a new benchmark for customer experience in the FM space. Their commitment to service excellence and innovation aligns perfectly with the capabilities of MRI Evolution. We look forward to supporting their growth across the UAE and beyond.
— Robert Stringer, Director, MRI Software
As Westminster FM continues their journey across the UAE, MRI Evolution will be a key enabler—empowering their team to work smarter, deliver faster, and exceed expectations at every customer touchpoint.