Ignite School embraces CAFM innovation with MRI Software
Ignite School is a growing international school in Dubai, committed to providing a safe, inspiring and well-managed learning environment for its pupils and staff. As the school continues to expand, its leadership team recognised the importance of strengthening operational foundations, particularly facilities management, to support long-term growth and day-to-day excellence.
Creating the right foundation for growth
For more than seven years, Ignite School relied solely on manual processes and realised the need for efficiency and scalability. With this in mind, they made the strategic decision to adopt MRI Software’s Evolution platform to streamline operations and set a new standard for facilities management within their institution.
Like many expanding education providers, Ignite faced the challenge of managing maintenance reactively; often “putting out fires” rather than preventing them. The school set a clear objective: move to a proactive facilities management model, underpinned by Planned Preventive Maintenance (PPM), to ensure buildings are consistently safe, compliant and fit for purpose.
The next phase of operational excellence
After careful evaluation, Ignite School selected MRI Evolution as its preferred CAFM solution. The key differentiator was MRI Software’s local presence and support capability, enabling rapid issue resolution without time zone delays, an essential requirement for an organisation where responsiveness and reliability are critical.
The implementation process was smooth and well-managed. MRI’s team kept us informed every step of the way and regularly checked in to ensure everything stayed on track. We’re excited about the possibilities this platform brings as we grow.
-Stuart Caddell, Facilities Manager, Ignite School
Ignite School’s decision was driven by several key factors:
- Local support for fast issue resolution – no time zone challenges
- Advanced functionality for long-term scalability
- Comprehensive out-of-the-box features, including PPM capabilities
- Improved asset visibility and issue reporting, enabled through asset digitisation and QR-based staff requests
- A knowledgeable implementation team that ensured a smooth onboarding experience
The Ignite School transformation
| Before MRI Evolution | After MRI Evolution |
| Manual processes and spreadsheets | Centralised CAFM platform |
| Reactive maintenance – “putting out fires” | Planned Preventive Maintenance |
| Delays in issue resolution | Local support for fast response |
| Limited scalability | Ready for expansion with advanced modules |
| No single source of truth | App-based access for seamless communication |
Looking ahead, Ignite School plans to expand its campus with a new building. This growth will allow them to explore additional MRI Evolution modules and features, further scaling their operations and enhancing service delivery.
Ignite School’s adoption of MRI Evolution marks a strategic investment in the future. By embracing a proactive, technology-driven approach, they’re building a foundation for sustainable growth and operational excellence that will serve generations of students. This partnership ensures their facilities evolve alongside their vision, creating a safe, efficient, and inspiring learning environment for years to come.
-Robert Stringer, Director, MRI Software
As Ignite School continues its journey, MRI Evolution will be a key enabler that empowers its team to work smarter, deliver faster, and exceed expectations at every touchpoint.