MRI Software Receives IDC’s 2025 SaaS CSAT Award for Facilities Management

Solon, Ohio – 28 October, 2025 – MRI Software, a global leader in real estate solutions and services, has been recognised with the 2025 SaaS Facilities Management Customer Satisfaction Award from the International Data Corporation (IDC).

The award is based on the results of IDC’s 2025 SaaS Path Survey, in which MRI’s facilities management solution suite placed in the highest-scoring group for vendors serving the facilities management application market.  Survey respondents gave MRI high rankings on brand trust, user experience, features and functionality, frequency of new feature releases, roadmap visibility, industry specialisation, and data management capabilities.

MRI’s facilities management solutions are used by more than 4,500 customers representing over 2 million users—including owners, operators, and occupiers—to manage locations, contracts, and operations across spaces and assets.

“Customer success is at the heart of MRI’s product strategy, and that’s why we prioritise customer feedback, whether it’s through surveys, advisory boards, or direct engagement at roadshows and industry events,” says Patrick Ghilani, CEO of MRI Software. “Receiving the IDC Award is a powerful endorsement that our solutions are truly making a difference for facility managers worldwide.”

Despite widespread job satisfaction, FMs are facing many challenges. Earlier this year, MRI published the findings of its Voice of the Facility Manager report, which surveyed hundreds of FMs across North America, EMEA, and APAC. In each region, the results showed that FM workloads and responsibilities have increased, but budgets haven’t. “Our technology helps bridge that gap, and that’s why our FM suite is one of the fastest-growing product lines across our portfolio,” concluded Ghilani.

IDC’s customer satisfaction award programme, the CSAT Awards, recognises the leading software-as-a-service (SaaS) vendors in each application market who receive the highest customer satisfaction scores based on IDC’s SaaS Path survey.  SaaS Path is a global survey of approximately 2,900 organisations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 20 different customer satisfaction metrics.

For more information about MRI’s facilities management solution, please visit https://www.mrisoftware.com/za/solutions/facilities-management-software/.

About MRI Software
MRI Software is a leading provider of real estate solutions and industry data that transform the way communities live, work and play. MRI’s open, intelligent platform empowers owners, operators, agents and occupiers in commercial and residential property organisations to stay ahead in rapidly changing markets. A trailblazer in the PropTech industry, MRI serves more than six million users worldwide. Through innovative solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to realise their vision of building thriving communities and stronger businesses. For more information, please visit mrisoftware.com.

Media Contacts
Platform Communications for MRI (EMEA)
Nana Rodaki/Reece Hainesborough
Tel: +44 (0)203 832 3690
mri@platformcomms.com

Rachel Antman (North America)
rachel@saygency.com
212-362-5837