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You can log a call by calling the Support team on 1-888-838-7780 or by sending us an email at FSIAmericaSupport@fsifm.com. If you have a self-service login, please log your issue using this link.
Please contact the Support team on 1-888-838-7780 or email FSIAmericaSupport@fsifm.com, quoting your Challenge code.
The Canada and Americas Support desk is open between 8:30am and 5:30pm (EST), Monday to Friday (Excluding Federal and Civic Holidays). If you would like out of hours support, please contact your Business Development Manager for a quote
Please contact the Support team on 1-888-838-7780, quoting your workstation ID.
Do you have a network signal? WiFi or 4G?
If YES then call the Support Desk on 1-888-838-7780 or email FSIAmericaSupport@fsifm.com
If NO then it could be that you are out of a network area and this will update your device when you reconnect. If this still does not happen then please contact the FSI Support desk on 1-888-838-7780 or email FSIAmericaSupport@fsifm.com
Concept Evolution can be configured to be presented in languages via the Translation Strings.
Please contact your Business Development Manager direct or by email to Americas@fsifm.com to discuss your required language.
Please contact your MRI Evolution Systems Administrator in the first instance and they will be able to unlock this for you. Otherwise, please call the Support desk on 1-888-838-7780 or email FSIAmericaSupport@fsifm.com.
Please contact your MRI Evolution Systems Administrator in the first instance and they will be able to unlock this for you. Otherwise, please call the Support desk on 1-888-838-7780 or email FSIAmericaSupport@fsifm.com
You are missing an assigned contract(s) to your account. Please contact your MRI Evolution Systems Administrator for help. Otherwise, please call the Support desk on 1-888-838-7780 or email FSIAmericaSupport@fsifm.com.
Please contact your MRI Evolution Systems Administrator in the first instance. You can also check the online help files by clicking on the Help Icon in the top right hand corner of MRI Evolution/Connect and following the path Introduction> Customising Grids. Otherwise, please call contact the Support desk on 1-888-838-7780 for assistance.
Please contact your MRI Evolution Systems Administrator in the first instance. You can also check the online help files by clicking on the Help Icon in the top right-hand corner of MRI Evolution/Connect and following the path Introduction>Customising Grids. Otherwise, please call contact the Support desk on 1-888-838-7780 for assistance.
You are missing this permission on your user account. Please contact your MRI Evolution Systems Administrator for help. Otherwise, please call the Support desk on 1-888-838-7780.
Please contact your MRI Evolution Systems Administrator in the first instance. You can also check the online help files by clicking on the Help Icon in the top right-hand corner of MRI Evolution/Connect and following the path Settings>User Accounts>Copy Task Preferences. Otherwise, please call contact the Support desk on 1-888-838-7780 for assistance.
The reason for this is either (or both):
*The resource does not work for the supplier of the contract assigned to the contract of the Task.
*The resource is OFF-DUTY
Please contact your MRI Evolution Systems Administrator in the first instance. Otherwise, please call contact the Support desk on 1-888-838-7780 for assistance.
Please contact your Business Development Manager direct or by email to Americas@fsifm.com.
Please contact your Business Development Manager direct or by email to Americas@fsifm.com.
If you are hosted by MRI, please contact the support team. If you are hosting the software on-premise, please contact your Business Development Manager.
Please contact your Business Development Manager direct or by email to Americas@fsifm.com.
Please contact your Business Development Manager direct or by email to Americas@fsifm.com.
Yes, using a SaaS model. Please contact your Business Development Manager direct or by email at Americas@fsifm.com.
MRI Evolution Go is compatible on iOS and Android. Please contact your Business Development Manager direct or by email at Americas@fsifm.com for details of minimum specification requirements.
You will need at least a 4G or WiFi connection. The application does also work offline, and any work undertaken when off a network will be stored and then updated when the network access/connection has resumed.
MRI does not supply a recommendation list. Please contact your Business Development Manager direct or by email to
Americas@fsifm.com for details of compliance with the minimum specification requirements.
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