Digitise Resident Connections
Leverage user-friendly and customer-centric digital tools to bring staff closer to residents, and support people in need anywhere anytime.
Digitise Document Management
Create a paperless environment, cut costs and reduce manual filing or lengthy searches. Let fast and effective document management and retrieval of any record type become the norm within your organisation.
Digitise Data Management
Build a digitally connected organisation with the latest technology designed for and with the Social Housing sector, accelerate your digital transformation with the right tools.
Are you falling behind on your digital transformation goals?
In this digital-first era, customers have much higher expectations when it comes to engaging online. However, teams across your organisation may still be working with outdated and disconnected tools, getting them stuck in manual admin processes that can cause a cycle of being reactive instead of delivering proactive customer service.
Our digital-essential solutions are designed to help housing providers accelerate their digital-first vision – from digital portals and instant SMS messaging that streamlining resident interaction, to the complete digitisation and secure management of your data. With automated, cross-platform and connected solutions, you will have everything you need to proactively manage and respond to residents – with your data all in one place.
Leverage a digital way of working to free your time and serve customers better
Optimise resident experience
Build stronger, happier and informed communities with innovative and flexible tools for resident engagement. Give your customers the ‘on-demand’ service expected of modern tech, driving greater efficiency and customer satisfaction.
Achieve GDPR friendly document retention
Support GDPR compliance and retention policies whilst automatically and securely storing and retrieving customer records in seconds.
Transform data management
Optimise how data is processed, stored and exchanged through your organisation. Support business intelligence by gaining deeper insight into data, offering you a single source of truth to make data-driven decisions.
Build a future-ready organisation with best-in-class business essentials and data-centric solutions
- Customer Self Service
- Communication Manager
- Document Management
Customer Self Service
Customer Self Service
A digital portal that puts customers in control by giving them the ability to access key digital services, at a time which suits them, on any internet enabled device. A cost-effective method of engagement for housing providers that can quickly free up your customer service teams.
The leading two-way SMS text messaging solution for Social Housing, instantly improving customer communication, keeping residents informed and helping your organisation achieve cost efficiency compared to traditional postal methods.
Speed up processes with online signature management, a smart and secure electronic signature solution, that removes the hassle of paper-based signatures and integrates with your existing solutions.
Create a paperless environment with secure storage and retrieval of your digital documents at the touch of a button. Drive greater productivity across your organisation.
years of experience in the social housing sector
of the top 50 housing providers using MRI products
social housing clients in the UK and Ireland
Find out more about MRI’s range of technology solutions designed specifically for social housing providers.