Boost tenant satisfaction
Provide accurate and efficient services that delight stakeholders and build a community
Save time and money
Reduce manual tasks, streamline processes and automate workflows to boost productivity
Increase capacity
Make time to invest in relationships, grow your brand and develop new business
Residential block management is complex and time consuming
But that doesn’t mean anyone should settle for 2 or 3 star service. Residents, owners and agents expect great service yet many block managers don’t have the right tools to deliver it. Instead, they struggle with software that wastes time, frustrates residents and management boards and exposes managing agents to risk. If you encounter one or more of these challenges it’s time to review your software:
- incomplete data
- slow response times
- manual report generation
- incorrect service charge invoicing
- frustrated residents
- compliance risk
- impatient RTM committees
- last century communication systems
- stressed block managers
- time wasting repetitive tasks
We were manually allocating social housing units until we started using these modules. Housing Register and Allocations have facilitated the process and have enabled us to capture far more data on customers’ needs than had previously been possible.
I was happy that everything was prioritised all the way through to the development team. We were listened to, the priorities were understood. Just to have development and product teams there that fully understand everything behind the behaviour of the product, speeded everything up. What’s been encouraging for me even after the go live, we’ve maintained the fortnightly development reviews.
MRI has always fitted what the business needed… when we looked at upgrading the entire MRI system, we did go out to tender and again MRI came up trumps. I’ve seen a lot of self-serve offerings and I would say, hand on heart, the MRI Portal offering is one of the better ones.
Officers are spending less time on admin tasks as they have a device that replicates most of the desktop functions for using out on estates. The ability to use the web-based services out on estates is a particular stand-out for us.
Currently we manage a property portfolio of 40,000+ buildings on behalf our clients, delivering 2,000 + repairs weekly including, servicing, compliance, response maintenance, fire safety and refurbishments work via MRI Repairs job management system.
With clients and market needs ever changing and demands increasing, the MRI Repairs team have always been on hand to help problem solve some extremely complex challenges while always adopting a can-do collaborative approach.
Our Clients
Key facts
1m
Units under management
1994
First block management software
70
AMA Clients
Simplify block management
- Easy and intuitive interface
- Multi-functional, configurable technology
- Time-saving workflows and automations
- Self service custom web portals
- Mobile, cloud-based operations
- Award winning support
Easy and intuitive interface
Easy and intuitive interface
Effortless access to data, and automations that monitor and manage key operations and services.
Multi-functional, configurable technology
Multi-functional, configurable technology
Unmatched depth and breadth of functionality that can be configured and integrated with other software and your existing systems.
Time-saving workflows and automations
Time-saving workflows and automations
Improve daily experiences with faster response times, timely communications and clear reporting
Self service custom web portals
Self service custom web portals
On demand account information, service updates, policies and offers for engaging residents. The latest data and reports for RTM boards.
Mobile, cloud-based operations
Mobile, cloud-based operations
Mobile access to resident, supplier, project and service data to enable easy working from anywhere and on the go.
Award winning support
Award winning support
Live phone support, self-service resources, and tailored Concierge Support options to ensure your teams’ success
Reduce complexity with all your block management software in one place
Accounting
Use built in functionality and automations to streamline processes and gain tight control of service charge, client, property and company accounting
Property & lease management
Access estate, block, unit and leaseholder information as well as committee, director and resident data, records and communications in one place, quickly and easily to expedite tasks efficiently.
Facilities management
Manage and monitor any maintenance task – whether planned or reactive, including tenant communication, supplier performance and cost control.
Site Survey App
Create tailored site inspection surveys using our mobile app to maintain up-to-date digital records, support agile working and increase efficiency.
Communication
Automate individual email responses and mass email broadcasts plus SMS messages to make leaseholders aware of issues, opportunities and progress.
Self service portal
Allow stakeholders to view information, policies, news and noticeboards in a convenient online portal. Invite residents to log into their account to view demands make payments, report problems and email you.
Health & safety compliance
Gain peace of mind that buildings and facilities are safe and comply with all relevant building safety regulations and ARMA/RICS guidelines with built in information, functionality and checks.
Reporting
Quickly, accurately and effortlessly produce the reports and accounts that you, your team, leasehold committees and directors want. Sync and share insights using a unique bi-directional Excel link.
Plan ahead for the Golden Thread – the critical role of technology for residential property managers
With the current pressures around leasehold, you’ve got the tough job of keeping customers constantly updated. And you need to offer transparency, clarity and empathy at all times. In this ebook, we explore how technology can provide a robust foundation for block managers to navigate your safety and compliance requirements.
3 steps to simplify block management
1. Schedule a call
Tell us the challenges you want to solve and we'll show you how how our software works.
2. Get a customised solution
Select the solution(s) you need and we'll customise and implement them for you.
3. Be the best
Manage the complexity, deliver great experiences and raise your star rating.
High stakes and complexity make block management a challenging responsibility.
Block managers know, and so do we, that the sanctity of home and the management of common areas in return for a service charge can get complicated and fraught.
That’s why we created a suite of software designed to streamline every bit of the operation from service charge budgeting to reporting and everything in between.
Our aim was to make the job easier and more efficient – in order to provide a better experience for residents, leaseholders, leaseholder committees and directors as well as you and your team. From the start, we’ve focused on:
- Robust functionality
- Intuitive interfaces
- Self service portals
- Flexible reporting
- Great communication
- Workflows and automations
With MRI Block Management you can deliver everything your stakeholders want and still have time to enjoy building relationships, growing and scaling your business.
Resources
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