Case Study

Estate agent Simmons & Sons brings efficiency through technological advancement

People find their way to MRI Sales & Lettings via many different routes. A common option is when an agent gains a member of staff who is an experienced user, which is exactly what happened with home-counties-based chain Simmons & Sons. Prior to choosing our software, the company had been using an accounting package that had been written for solicitors, and managed the rest of their lettings business manually. Against a background of continual expansion, their processes were in need of automation. With a young and motivated team who were constantly pushing the boundaries, technological change was required.

Discovering MRI Sales & Lettings

When Simmons & Sons acquired the lettings portfolio of the Basingstoke branch of Lane Fox, it got more than it bargained for. Lane Fox had been using MRI Sales & Lettings, which gave the team chance to gain an appreciation of the software from people that had no reason but to tell it like it is. With the endorsement of the Lane Fox users, Simmons committed to the solution. There are very few instances where technical change does not mean some sort of pain barrier. To move from a manual system to a hosted software meant an awful lot of data entry but, as Wendy Smith, Associate Partner of Simmons & Sons says: “There was no way around that.” Changes going on within the company also meant that a new member of staff was employed to manage the accounting side of the business and her enthusiasm for MRI Sales & Lettings further verified that this was the right route to take.

Modern tech for a modern agency

MRI Software is always pushing the technological boundaries and evolving. Much of the evolutionary process is user-defined and our team thrives on the challenge of developing the technology in the way that the market requires. Simmons & Sons endorse this approach: “The team at MRI have been very helpful with everything,” says Wendy. “We have made suggestions; in most cases it is something they are already working on, but they never fail to come back to us and when we had a request to change something specifically for us, that need was met.” And even those outside of the business noticed the improvements. “Our independent auditor thinks the system is great and it has certainly made her monthly audits easier,” says Wendy. “Nothing so far has not met our expectations. I only ever get positive feedback from the team.”

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