With the Horizon FM solution you can ensure that reactive activities are resolved satisfactorily, that preventative activities occur on time and are not duplicated and that your asset inspections ensure that conditions assessments are recorded, acted upon and budgeted for.

The integrated mobile application allows field service engineers to create and update their work activities via smartphone or tablet for real time data updates.

  • A comprehensive asset register

  • Q&A checklists to aid efficiency

  • Inspection reviews and asset condition assessments

  • Visual property activity plans and service level performance tracking

  • Health and safety compliance and asbestos registers

  • Planned Preventative Maintenance schedules for both regulatory and best practice purposes

  • Reactive maintenance with telephone, email and portal helpdesk functions

  • Long term asset plans and budgetary costs

  • Mobile enabled and a portal service for contractors and external parties

How we can help

Planned and Preventative Maintenance

Within Horizon, planned and preventative maintenance cycles are controlled through a series of scheduled procedures. Each procedure identifies the necessary tasks and provides a simple workflow to aid in their completion. It enables any required maintenance work to be recorded and scheduled.

Central help desk

Horizon’s central help desk caters for all reactive maintenance requirements. When a call comes into the facilities team the details are logged and a unique ticket is created. This ticket can then be assigned to any internal or external party.

Work Orders

After a work order is raised it can then be scheduled. Horizon offers an interactive calendar view; this allows the user to align work from all the planned, preventative or reactive sources. It also gives a complete overview of your ongoing maintenance profile.

Asset Register

A full asset register is available in Horizon. It details the location, condition, warranty/insurance and health and safety data of the asset. Assets can be grouped together into systems, ensuring compliance with individual asset maintenance lifecycles.


Our FM mobile app allows field service activities such as inspections, asset repairs and equipment services to be managed by smart phone or tablet. self-service portals that can be used by tenants, customers and internal employees to log and manage reactive maintenance requests.

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