Meet your facilities management requirements in one connected real estate technology solution

A successful FM operation is a crucial factor in improving and optimising the performance of your property portfolio. Horizon enables owners, landlords and agents to manage all elements of property and asset maintenance, across planned and reactive maintenance, helpdesk, work orders and asset tracking. A range of apps, fully integrated with the main solution, also allow for remote tasks such as inspections and asset repairs to be completed via mobile devices.

Comprehensive functionality for your FM operations

Planned maintenance

Control processes through scheduled procedures and intuitive workflows to better serve your businesses and meet regulatory requirements.

Reactive maintenance

Assign requests and tasks, both internally and to third-parties, and fully manage the process through a workflow.

Help desk

A centralised system to manage and process reactive work requests from start to finish, including portals and RAG KPIs.

Asset register

Store details of assets and related data, create maintenance plans and monitor the life cycle of individual assets or groups.

Stock management

A full stock register displays availability, minimum stock level ordering, stock issuing and maintenance jobs.

Purchase orders

Generate POs for maintenance tasks and stock purchases, managed in line with associated contract impacts.


Record inspections of real estate assets and their conditions for planning purposes, and use to forecast long-term asset replacement.

Contractor management

Issue maintenance jobs to external contractors, and monitor progress and performance against contracted SLAs.

Quote management

Store copies of documentation relating to third-party work, highlighting preferred suppliers and procurement decisions for reporting.

Mobile apps

Manage FM processes and track your assets via mobile devices, with the ability to complete a variety of tasks.


Deploy web-based portals for tenants to log requests, and for contractors to update work order details and activities.

Property planner

Gain a complete overview of maintenance activity with a central calendar providing information on all work within the portfolio.

MRI Property Management – Become a digital-first visionary

To win in today’s competitive real estate market, you need a modern platform that provides your team with the right tools and helps them deliver great service. That platform is already here, and you can join thousands of brands using it right now to achieve their vision of growth.

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