Partner Resources

Our Partners Matter

We are here to constantly support our Partners, enabling them to fully utilize every aspect of our partnership. Marketing tools, Support Services, Sale Enablement, Certification details and Training information are available for each Partner to explore below.

Please email PartnerConnect@mrisoftware.com with general inquiries or PartnerEducation@mrisoftware.com with training requests or certification questions.

Want a Partner Connect org chart? Email PartnerConnect@mrisoftware.com!

Partner Training

Topics covered to enable your organization to understand and gain knowledge of products, tools, troubleshooting, and best practices, to successfully implement clients and compliment your product suite.

Visit the MRI Partner Education site to view available eLearnings, live virtual trainings, recorded courses, product documentation, and certification exams if applicable.

Partner Tools

In this section, you can find presentations from past events and MRI information that will equip you with the information you need as you have conversations with clients or prospects.

Product Partner Certification

Our Product Partner Certification Program enhances our product partner’s knowledge of the integration process, acquaints them with the MRI Software product, and enables a strong foundation for a successful product integration.

Service Partner Certification

Our Service Partner Certification Program is designed to validate and demonstrate an individual’s proficiency in MRI’s solutions and technology, and provide an abundance of education opportunities and know-how to successfully implement, consult, and train our clients.

Sales Resources

Email PartnerConnect@mrisoftware.com if you would like the most recent MRI Sales Organization Chart.

Do you have a prospective client for our Sales team? Click the “Partner Lead Form” button below!

Partner Support

Visit the Partner Support page to get help articles on a variety of topics including Onboarding & Setup, Payment Integration Setup, Design and Troubleshooting, Engaging Support.

Partner Marketing

Brand guidelines, marketing opportunities, Ascend sponsorship and logos are located here.

Maintenance Window

The scheduled maintenance window for the Partner Connect environment is a weekly planned outage when the latest updates are applied.

The regular maintenance window for the Partner Connect environment occurs every Wednesday and Friday from 10:00 AM until 12:00 PM EST/EDT (2:00 PM until 4:00 PM GMT).

Partner Payments

Click here for payment related inquiries – annual fee, revenue share, etc.

Technical

New to Partner Connect and just beginning work on an integration with your product and one of MRI’s? Email Partner.Engineering@mrisoftware.com and copy PartnerConnect@mrisoftware.com with questions.

Have questions about enhancing your existing, functional integration with MRI? Email Partner.Engineering@mrisoftware.com!

Know what APIs you need applied? Open a support case in myMRI!

Are you having issues with the integration? Submit a support ticket in myMRI!

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