Partner Connect  |  Cleveland, OH, USA

Technical Writer – Partner Connect

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MRI Software LLC is a leading provider of innovative software solutions for the global real estate industry. MRI delivers a comprehensive and truly configurable solution, from property-level management and accounting to the most complex, long-range financial modeling and analytics for both the commercial and multifamily real estate markets. To support our rapid growth, we are seeking a talented, motivated Technical Writer – Partner Connect with a passion for producing end user documentation that supports our clients while using our products and services.   Technical writers work closely with product managers, business analysts, engineers, and our support leaders to ensure they are delivering high quality and effective documentation to our end users.

MRI Software offers opportunities for technical writers to build on their analytical as well as verbal and written communication skills while learning about MRI’s enterprise software solutions. These skills can be used to advance into other areas of the organization including quality assurance, support, and product management.

Essential Functions Include:

  • Researches user needs and understand assigned products
  • Creates new content using functional specifications and their own research as inputs
  • Ensures compliance with legal, style, and other corporate standards
  • Collects content for product feature information, making sure that information is relevant to the specific feature and not redundant
  • Maintains existing help files and user guides, keeping them current to reflect bug fixes and newly developed features
  • Creates user manuals and other related hard copy documentation
  • Internal and external knowledge-base articles (e.g. FAQs)

The MRI Software Partner Connect program is experiencing significant growth and record breaking client adoption. By designing, building and delivering world-class API integrations to partner applications, our program provides clients with flexibility and choice to solve their needs and optimize their business.  In this role, you will play a crucial part in enabling our clients to leverage an open and connected architecture by building application integrations between MRI and our partners’ solutions.

Skills & Requirements
  • Bachelor’s Degree in Technical Communication, English, Journalism, or other Communication degree
  • 2-5 years’ experience of software documentation experience
  • Applies advanced proofreading skills.  Identifies copy and substantive edits within their own work and the work of others to eliminate defects delivered to the customer
  • Combines all research and design recommendations and technical constraints into a single solution that meets business and customer objectives.
  • Maintains quality as their workload and project complexity increases
  • Ensures strategy, direction and Information Design plans are reflected in the work of their teams

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, and Canada with over 1400 team members to support our clients and their unique needs!

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