MRI Software is currently seeking a Technical Support Analyst to join our Global Client Support team in Solon, OH! As a member of this team, an individual will be responsible for providing quality, professional technical support to our diverse client base. A technical support representative will work in a collaborative team environment with a continuous focus on Client Satisfaction.
- Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels.
- Identifies, assesses criticality, and prioritizes resolution of all new and existing issues.
- Monitors, documents, and manages the resolution process in a timely manner, while effectively communicating status with the client to maintain a high rate of client satisfaction.
Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.