Infrastructure, Operations and Security  |  Cape Town, South Africa

Systems Engineer

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DESCRIPTION

Our software as a service engineering team is responsible for the overall management and operational efficiency of our client environments across the globe.  As a Systems Engineer with MRI Software, you will work to ensure scalability of our environments through proactive improvements; test, monitor and manage performance projects; assist with monitoring, managing, and resolving client tickets and more.  The ideal candidate will have knowledge of Windows Server technologies, VMWare, Citrix, storage and backup devices.  We support over 9,000 clients across more than 170 different countries and our SaaS team partners across multiple regions to ensure continued success with limited to no interruptions in our services.

RESPONSIBILITIES, KNOWLEDGE & SKILLS

SAMPLE RESPONSIBILITIES:
• Manage and maintain periodic data backups and perform disaster recovery planning and tests
• Configure, implement and administer servers and related applications, including Citrix, to provide a responsive and consistent computing environment
• Product deployment – Install new software releases and system upgrades
• Create, update, audit and modify SaaS documentation as required
• Troubleshoot components of systems relying on proven techniques for IT data center analysis and evaluation.
• Participates in a rotating on-call schedule for after-hours support
• Product deployment – Install new software releases and system upgrades
• Maintain a positive relationship with partners and vendors, engaging and escalates to vendors for service restoration

KNOWLEDGE, SKILLS, ABILITIES

• Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfill job responsibilities.
• Proficiency in server, storage and virtualization standards, techniques and tools.
• Analytical/problem solving skills.
• Clear and concise verbal and written communication to all levels of the organization.
• Maintain a high level of confidentiality, as needed.
• Effectively organize and prioritize work.
• Simultaneously manage and deliver multiple projects.
• Works independently and as a team member in a high performance 24/7 availability environment
• Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
• Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
• Windows scripting (PowerShell) preferred
• Experience in an SaaS model and large-scale, distributed web architectures utilizing SaaS technologies is a plus
• Experience with NFS and SAN technology is a plus
• Experience with SuSE Linux is a plus

EDUCATIONAL REQUIREMENTS
• Degree in Information Technology, Information Systems or relevant work experience preferred.

COMPANY OVERVIEW

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, and Canada with over 1200 team members to support our clients and their unique needs!

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9000+

clients

8.3m

units

1.9m

leases

140+

partners

170+

countries