Client Support  |  London, UK  |  Full Time  |  Experienced

Support Team Lead

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MRI Software is currently looking for a Software Support Analyst, with experience using or supporting Horizon software. We are looking for an individual that is eager to get experience within a corporate software company, and has previously worked in a team lead role. The opportunity is within our Support Services team based in the City of London, as a Support Analyst that provides help desk services to a whole range of MRI software solutions.

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.


MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

  • Creative and curious troubleshooter
  • Good organisation and time management skills
  • Strong communication skills with the ability to confidently articulate technical concepts

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!

MRI Software is proud to be an Equal Employment Opportunity Employer.

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