Client Support  |  Concord, Ontario  |  Full Time  |  Entry Level

Support Agent – Investment Modeling Software

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Description

The Investment Modeling Support Agent provides quality, professional software and solution support that results in a high degree of Client Satisfaction.  This includes assessing, documenting and resolving Client issues and inquiries. They deal with matters of a functional and a technical nature.  The support agent typically supports platform and product issues.  Successful resolution may require follow-up and/or escalation to a higher level of expertise and/or collaboration with Product Development.

Skills/Requirements:

  • 2+ years of enterprise software support experience
  • Excellent analytical and problem-solving skills
  • Excellent interpersonal and professional communication skills
  • Strong time management and organizational skills
  • Understanding of SQL query expressions to diagnose or resolve routine issues
  • Ability to reason logically and provide innovative solutions
  • Bachelor’s degree or equivalent relevant work experience

Nice to have:

  • Ability to understand and articulate financial and technical concepts and derive solutions
  • Ability to reason logically and provide innovative solutions
  • Advanced Microsoft® Excel skills
  • Proficiency with financial statements and reports
  • CA/CFA/CMA/CPA designation
  • Experience with modeling of cashflows through to valuation

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and Ireland with over 1800 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.

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