Client Support  |  Donegal, Ireland

Support Agent

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Description

As a Support Agent with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues. This role specifically relates to our Accuserv product suite.

MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Requirements

No Prior experience is needed for this position- full training is provided. However, any experience with SQL or in Repairs Management systems is advantageous.

·       Creative and curious troubleshooter

·       Good organisation and time management skills

·       Strong communication skills with the ability to confidently articulate technical concepts

·       Development and technical software experience is a plus

·       Previous experience in serving customers in any industry is helpful

Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modelling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and Ireland with over 1800 team members to support our clients and their unique needs!
MRI is proud to be an Equal Employment Opportunity employer.

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17000+

clients

10m

units

2.3m

leases

140+

partners

170+

countries