Client Support  |  London, UK  |  Full Time  |  Entry Level

Support Agent

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Description

We are currently looking to recruit a Customer Support Agent who will be responsible for providing technical solutions, advice and consultancy for the software applications provided by the business. 

 

This is a fantastic opportunity for someone looking to gain 2nd line Application support experience who would have hands on involvement with customers.   This will include experience working with databases, interrogating and manipulating information to achieve results and ultimately to solve problems that are presented. 

Responsibilities:

  • Gaining an excellent level of knowledge of our product set, you will be responsible for Application Support of our suite of software solutions that we develop in-house 

  • Resolve support tickets to SLA commitments 

  • You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability 

  • Assist in building and maintaining a knowledge base for use across the 

  • Strong problem-solving skills and analytical understanding 

  • Ability to identify and highlight service improvements  

  • Excellent telephone manner, excellent communications skills both Verbal and written 

  • The role requires extensive working knowledge of SQL 

  • A friendly and collaborative attitude and strong team player  

  • Ability to pick up new technologies quickly and efficiently 

  • Ability to identify and highlight service improvements 

  • Good experience with Microsoft IT technologies 

  • Possess good personal organisation and time management abilities gained in a similar environment 

  • Fast learner and adaptable  

 

Company Overview:

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and Ireland with over 1800 team members to support our clients and their unique needs!
MRI is proud to be an Equal Employment Opportunity employer.

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