We are seeking a Solutions Support Specialist to join our Callmax team in Solon, OH! Our Solutions Support Specialists work independently within in a small team environment while creating custom voicemail and music on hold templates. After training, you will manage many new and existing project updates simultaneously in this client facing role. A successful candidate will have excellent time management, documentation, and organizational skills.
- Provide top notch customer service both over the phone and thru email
- Retrieve property and leasing information from sites for account setup
- Create and update personalized answering service and music on hold templates
- Process MP3 sound files
- Manage and track implementations/opportunities
- Assist clients with music on hold equipment
- Regularly streamline and improve processes
- Other duties as assigned
Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.