Global Client Support  |  Cleveland, OH, USA

Software Support Specialist

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As a Software Support Specialist with the MRI Software Global Client Support team, you will have the opportunity to evaluate multifaceted software issues, engage with our global client base, and provide an outstanding client experience every day. In this position, you will be the main point of contact for a wide-ranging variety of financial and property management customers, assisting with a wide range of matters. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.

  • Associate’s or Bachelor’s degree or equivalent work experience
  • Prior experience in customer service setting
  • Technical PC experience in a Windows environment preferred
  • Strong organization and time management skills
  • Ability to understand and articulate technical concepts and derive solutions

Based outside Cleveland, Ohio, MRI Software is a global company with offices in the United States, Canada, Australia, New Zealand, Hong Kong, Singapore, South Africa, and the United Kingdom. Technology has changed over the years, but we pride ourselves on staying true to the original vision of our founders.

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