We are looking to recruit those with relevant work experience or recent graduates who wish to take their first steps in an IT career. The opportunity is in the MRI Customer Services team based in the City of London that provides help desk services on our suite of Intermodal logistics software. In depth training on our software will be provided.
As a specialist in the intermodal transport industry, RAM Intermodal is currently supplying many of the top operators, lessors and traders as well as start-ups and smaller organisations, providing them with specialist software and excellent customer service. With a dedicated team of professionals, RAM Intermodal ensures that its products are at the forefront of technological innovation with the flexibility to meet the varied requirements of its customers.
We are recruiting for the position of Help Desk Analyst who will participate in the day to day duties of the RAM Intermodal helpdesk analyst, responding to queries from live users of the software. Assistance will be in the form of 1st line support, e.g. ‘How do I?’ questions. and 2nd line support, e.g. trouble shooting connectivity issues or the need to identify issues that need to be reported to 3rd line support.
A large proportion of this job requires communicating with customers via email or on the telephone, working in a busy (sometimes high pressure) environment. You should have an excellent telephone manner and a high level of written communication. A successful candidate must be able to deal with customers in a friendly yet professional manner.
MRI can provide a wealth of opportunities and career progression may lead you into product development route, or implementation consultancy, delivering advice to our growing customer list.