Client Support  |  Sydney, Australia

Client Experience Agent

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Rockend, and MRI Software company, is seeking a Client Experience Agent to provide front-line telephone and email-based support to external clients of our accounting and property management solutions! MRI Software is a leading provider of innovative software solutions for the Global Real Estate industry. As a member of our Client Experience team, you will help ensure continued Client success by providing consistent and timely resolution of issues while providing them with excellent customer service. In addition, the role also involves scheduled software testing of development enhancements and integrations and provision of other relevant client services.

Essential Functions Include:

  • Provide internal and external front-line telephone, chat and email support for MRI Software users
  • Manage requests from all channels in a professional manner and resolve within the required time frame
  • Record all ticket details including problem and solutions in a CRM
  • Take ownership of Client issues and proactively follow them up to resolution

Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.

Skills & Other Requirements
  • Experience using Property Tree or similar Trust Accounting software
  • Previous experience in customer service role
  • Proven ability to conduct in-depth analysis of client needs
  • Ability to manage and resolve client issues within SLA requirements
  • Previous experience providing telephone and email support – Desirable
Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, and Canada with over 1300 team members to support our clients and their unique needs!

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