MRI Software is seeking a Manager, SaaS Services in our expanding office in Bangalore, India! This role will help build and manage a team of SaaS System Administrators. This role will be responsible for managing the in region group and frequently communicating and reporting information to the global SaaS Services teams.
- Manages the SaaS Application Administrators/Engineers, who are responsible for responding to and resolving SaaS related activities.
- Owns the strategy, goals and plans for their team’s success, aligns their team with their business’s goals and understands the connections across organizational boundaries.
- Measures team performance against established benchmarks, ensuring all interactions are handled in an efficient and quality focused manner, and provides coaching and feedback to improve performance.
- Balances the needs of MRI’s stakeholders and consistently takes a cross-functional perspective.
- Coordinates with global SaaS leadership to solve for conflicting priorities.
- Facilitates handoffs and work streams across multiple time zones.
- Identifies development needs in team members, prepares effective development plans, and actively promotes knowledge acquisition.
- Develops high performance teams by diagnosing, understanding and facilitating team dynamics.