Finance/Accounting  |  Cape Town, South Africa  |  Full Time  |  Experienced

Order Management Specialist

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Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 2500 team members to support our clients and their unique needs!

MRI Software is proud to be an Equal Employment Opportunity Employer.


Job Summary

MRI Software is seeking a Order Management Specialist to join our team in the Cape town Office – working on a hybrid work schedule.  The Order management Specialist will be focused on increasing sales productivity, enablement and reducing administrative overhead by identifying efficiencies and assisting the development of scalable order management processes. The Specialist will assist workflows and partner with sales and legal teams to support and manage opportunities through the sales processes. DealHub and Deal Desk assistance are also in the scope of this role. The ideal candidate has an analytical skill set and demonstrated sales process experience within high-growth software environments. This is an team contributor position reporting Order Management Manager.

Essential Duties and Responsibilities

·        Serve as the trusted advisor and provide guidance to global sales team members, supporting sales activity and enablement through the order fulfillment cycle ‘quote to cash’

·        Manage stakeholders requests, queries and issues

·        Opportunity approval, verification and quality assurance of submissions

·        Identify and communicate errors and deficiencies to stakeholders for resolution

·        Assist partnership with senior leadership to assist defining, refining, and maintaining effective & efficient sales processes.

·        Monitor and review the Salesforce funnel and pipeline to ensure quality and accuracy

·        Implement best-practices and standardization of sales processes leveraging efficiency and scalability

·        Contribute to team metrics by through productivity, accuracy, identifying and efficiencies for improved effectiveness of processes on a daily basis

·        Help prepare and monitor OM KPI dashboard and reporting


Desired Experience

·        Education- BA/BS, Masters preferred

·        3+ Years Experience in Enterprise Software Sales Operations

·        Strong analytical skillset

·        Skilled and Excel

·        Urgency. High accountability, proactivity, diligence, and responsiveness

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