TCAM, a MRI Software company, is seeking a Senior Loan Servicing Specialist to join our team in Washington, D.C. ! We are looking for an analyst with loan servicing or other relevant systems experience to play a key role implementing, enhancing, maintaining and trouble-shooting systems and processes used to deliver loan servicing to clients. This position is a critical role in a new team formed to address the needs of a major public agency client.
- Work collaboratively with loan servicing team, contractors and MRI colleagues to monitor collections and address delinquencies across the portfolio
- Process payments received and prepare data for posting/ deposit checks
- Track and follow upon delinquencies
- Negotiate and implement default mitigation strategies, including following up with appropriate documentation
- Set up new loans, process bankruptcy notifications, and process exception payments
- Address customer disputes with credit reporting agencies