Entry Level Technical Support Agent

The Technical Support Agent provides technical assistance to all inbound customers.  This role encompasses all technical and administrative aspects of customer relationships. Working closely with the technical and client services teams, this role is essential to drive customer satisfaction and to meet company service standards. This role is designed to support the technical and implementation teams with the opportunity to develop into those roles.

Essential Functions:

• Provides support and technical assistance to Customers for resolving Client issues from the support queue.
• Monitors and documents the resolution process in a timely manner, while effectively communicating status with the Client to maintain a high rate of Client Satisfaction.
• Participates in team and special projects for process/continuous improvement efforts
• Build, maintain, and share a deep knowledge base of the payments platform and ancillary products and capabilities
• Adheres to all MRI Software and Global Client Support policies and procedures
• Performs other duties and responsibilities as assigned

• Experience interacting directly with clients/customers
• Strong time management and organizational skills
• Experience working with data entry/ administrative tasks
• Ability to understand and articulate technical concepts and derive solutions
• Bachelor’s degree or equivalent relevant work experience

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!

MRI Software is proud to be an Equal Employment Opportunity Employer.