Client Support  |  Minneapolis, MN

Customer Support Agent

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Description

MRI Software is seeking a Customer Support Agent in our Edina, MN office! This is an inbound customer service role.  The role will interact with both clients and applicants.  The individual will need to understand how to answer questions regarding the order process, answer account questions, answer billing questions, review reports and answer any questions along with having the ability to complete employment and address references.

 

Skills & Other Requirements
  • Facilitate interactions with customers and applicants in accordance with the company’s one call resolution strategy.
  • Ability to work in an inbound call center with an ever-changing environment while maintaining composure during customer interactions
  • Demonstrate functional skill in communicating while explaining account information, applicant information or billing information via phone and email
  • Must be able to deliver a positive customer experience with each interaction.
  • 1-3 years of Customer Service Experience
  • High School or Equivalent
  • Detail Oriented with a High Attention to detail
  • Exhibit strong written and verbal communication skills.

 

Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!

MRI Software is proud to be an Equal Employment Opportunity Employer.

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17000+

clients

10m

units

2.3m

leases

140+

partners

170+

countries