Client Support  |  Dallas, TX

Relationship Manager, Payments

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Description

MRI is seeking a Relationship Manager to join us in our Dallas payments office! As an MRI Relationship Manager, you’ll never get bored with doing the same thing every day. You’ll be constantly challenged with new opportunities and new assignments. This role is acutely focused on building relationships with customers and understanding their goals and objectives and aligning those to MRI’s.

Account Management Responsibilities:

  • Create and maintain business plans for maximizing the adoption and usage of our payment product
  • Deal with customer issues/complaints
  • Provide functional consultancy/training to end users
  • Manage/Investigate high profile or complex support cases
  • Facilitate quarterly business reviews and/or webinars to regularly engage with customers
Skills & Requirements
  • Personal and Business Skills:
  • Possess outstanding spoken and written communication skills.
  • An agile learner who is ready to gain new skills in business practice, software process, technical strategy, presentation, and management skills.
  • Able to effectively teach customers, unfamiliar with our product offerings in an approachable manner.
  • Knowledge of Excel, PowerPoint, Access, and Word provide a solid foundation for success.
  • 2-3+ years in relationship management, or customer facing interaction strongly preferred
  • Property management industry experience, a plus
  • Bachelor’s degree Business or related/applicable field.
Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!

MRI Software is proud to be an Equal Employment Opportunity Employer.

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17000+

clients

10m

units

2.3m

leases

140+

partners

170+

countries