As a Customer Success Manager, you will build and nurture collaborative relationships with our clients to drive strong user adoption, customer satisfaction, and value. You will be the trusted adviser responsible for ensuring that new and existing clients derive value from our platform, and ultimately renew and grow their relationship with us. You will become a product expert, have a deep understanding of customer goals and use cases, and build strong relationships that help turn clients into advocates. With enthusiasm and clarity, you will coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data, and ensure that our clients are successful and delighted by their Leverton experience. You will also be responsible for driving the renewal process and identifying opportunities for growth for your clients. We are looking for CSMs who are passionate about customers and the ways in which they use technology to drive results.
If this sounds like a good fit, we’d love to hear from you!
- Assist pre-sales with pilots and data modelling activities (no experience required, we will teach you)
- Manage the entire post-sales process, from onboarding, training, adoption, support, renewal, and relationship building
- Ensure an exceptional experience for all customers and work to ensure product adoption and relationship growth Increase retention and revenue growth with regular check-in calls, QBRs, and top of class support
- Help provide coaching and training to improve adoption of Leverton
- Prioritize opportunities and provide the best customer experience