You are a problem-solver that takes on any challenge. You have a curiosity to learn how things work, and excellent written and verbal communication skills to help others understand your discoveries. While you thrive in a fast-paced, innovative environment, you provide great customer service and make every interaction a positive, personalized experience.
Does this sound like you?
If it does, you may be our next Customer Service Representative.
As a Customer Service Representative with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a Real Estate agents using our electronic contracting and document management software, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.
- Passion for customer service
- Strong organization, time management and problem solving skills
- Basic understanding of computer applications and software
- Outstanding interpersonal and professional communication skills
- Previous experience in a call center or customer service role helpful, but not required
**The hours for this position will be as follows: Monday through Thursday (11:30am – 8:00pm MT), Sunday (9:00am – 5:30pm MT)**
MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!
MRI Software is proud to be an Equal Employment Opportunity Employer.
Our total rewards may include: 401K, which includes matching when eligible – Health Insurance Plan Options – Dental Insurance Plan Options – Vision Insurance Plan Options – Paid Time Off, when eligible – Flexi Fridays (knock 2.5 hours off of your day on a Friday 6 (six) times a year – Paid Holidays – Tuition Reimbursement – Unique perks such as a wedding limo, giveaways, holiday-themed celebrations, service awards, and much more…
Pay Range for Role: $30,000-$40,000 annual