Client Support  |  Cleveland, OH, USA

Client Support Intern

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Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.

The Client Support Intern will primarily assist with general support operational activities.  As part of this program, interns will also be mentored by the Vice President of Client Support and SaaS Services and have the opportunity to assist with live client support calls and cases.


  • Prepare software launch readiness materials for client support teams
  • Analyze call driver data and identify learning topics for clients
  • Audit online community and forums for outdated material and posts
  • Assist Operations team with data analysis and cleanup activities
Skill Requirements
  • Strong organization and time management skills
  • Knowledge and experience using Microsoft Office (Word, Excel, PowerPoint)
  • Completion of two years of college at an accredited university
  • Actively pursuing a bachelor’s degree or higher in Business, Accounting, Communication or Information Technology related fiel

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1400 team members to support our clients and their unique needs!

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