Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.
Rockend, and MRI Software company, is seeking a Client Support Agent to provide front-line telephone and email-based support to external clients of our accounting and property management solutions! MRI Software is a leading provider of innovative software solutions for the Global Real Estate industry. As a member of our Client Experience team, you will help ensure continued Client success by providing consistent and timely resolution of issues while providing them with excellent customer service. In addition, the role also involves scheduled software testing of development enhancements and integrations and provision of other relevant client services.
Essential Functions Include:
- Provide internal and external front-line telephone, chat and email support for MRI Software users
- Manage requests from all channels in a professional manner and resolve within the required time frame
- Record all ticket details including problem and solutions in a CRM
- Take ownership of Client issues and proactively follow them up to resolution