Professional Services  |  Cleveland, OH, USA

Client Success Manager

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MRI is seeking a Client Success Manager to join us in our Global Headquarters in Solon, OH! As an MRI Client Success Manager you’ll never get bored with doing the same thing every day. You’ll be constantly challenged with new opportunities and new assignments.

Some of the typical tasks will include:

Account Management:

  • Create and maintain business plans for maximizing the adoption and usage of our payments product
  • Deal with customer issues/complaints
  • Provide functional consultancy/training to end users
  • Manage/Investigate high profile or complex support cases
  • Provide Technical consultancy where required
  • Assist with developing an online training course
Skills & Other Requirements
  • Solid Educational Background: Bachelor’s degree in Accounting, Finance, or Business Management, Computer Science, Engineering or technical field from a reputable 4-year college/university.
  • Effective Communicator: Our consulting team members possess outstanding spoken and written communication skills.
  • Excellent Student: At MRI our people constantly learn new skills. These range from business, software, technology, presentation, and management skills.
  • Enjoys teaching: Not only do our consultants learn new skills, they teach others. Our consultants provide training both to our customers and to our internal MRI employees.
  • Comfort with business technology: Knowledge of Excel, PowerPoint, Access, and Word provide a solid foundation for success. At MRI we’ll teach you how to work with database applications, how to write business reports using our software, how to manage business data using our technology, and other soft skills to enable your success.
  • Basic Accounting and Business Knowledge: Our customers use our software for accounting and for managing real estate properties. Understanding the fundamentals of accounting and business is fundamental to delivering the best results.


Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.

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