Global Client Support  |  Sydney, Australia

Software Support Analyst

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Description

You are a problem-solver that takes on any challenge. You have a curiosity to learn how things work, and excellent written and verbal communication skills to help others understand your discoveries. While you thrive in a fast-paced, innovative environment, you provide great customer service and make every interaction a positive, personalized experience.

Does this sound like you?

If it does, you may be our next Client Services Specialist.

As a Client Services Specialist with the MRI Software Global Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.

Skill Requirements
  • Customer focus and a passion for support
  • Creative and curious troubleshooter
  • Strong organization and time management skills
  • Professional communication skills with the ability to confidently articulate technical concepts
  • Bachelor’s degree or equivalent work experience
  • Previous experience in customer service is helpful
Summary

Based outside Cleveland, Ohio, MRI Software is a global company with offices in the United States, Canada, Australia, Hong Kong, Singapore, South Africa, and the United Kingdom. Technology has changed over the years, but we pride ourselves on staying true to the original vision of our founders.

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9000+

clients

8.3m

units

1.9m

leases

140+

partners

170+

countries