Record when calls are issued, attended, resolved and closed.
Automatic work order emails sent to subcontractor or in-house teams and request required repair/maintenance work at the click of a button.
Clients can log calls themselves via the web browser.
Deliver a responsive and high quality service with the Planet facilities helpdesk
Whether you are an FM service provider or a facilities team, you need the tools to deliver a responsive and high quality maintenance and repair service. Qube Planet’s helpdesk module provides you with all the functionality you need to better manage your property portfolio.
Fast search mode for identifying callers, plus quick and effective duplicate call check.
Multidiscipline: manage soft and hard services.
Send satisfaction surveys to callers.
Raise quotes and purchase orders directly from the helpdesk.
Audit trail logs and records all key events.
Auto-select SLA based on pre-defined call categories, location and client.