Benefits of Horizon Facilities Management
Planned and preventative maintenance
Within Horizon, planned and preventative maintenance cycles are controlled through a series of scheduled procedures. Each procedure identifies the necessary tasks and provides a simple workflow to aid in their completion.
Preventative maintenance also allows survey results to be reflected against the assets within the database. It enables any required maintenance work to be recorded and scheduled.
Each scheduled task can be automatically generated into the maintenance plan for the upcoming year.
Central help desk
Horizon’s central help desk caters for all reactive maintenance requirements. When a call comes into the facilities team the details are logged and a unique ticket is created. This ticket can then be assigned to any internal or external party.
As part of the logging process, user-defined workflows are automatically initiated to aid in the resolution of calls. This ensures that requisite information is recorded to assist engineers.
Once a call is accepted by the help desk it can be routed for resolution. A job or work order will be raised for any internal staff or external contractor to attend the site. The system will record appropriate service level timers; this ensures compliance and enables performance reporting.
Calls can be received in a number of ways: through the central help desk, logged remotely through our portal (allowing occupants to log calls relating to their properties) or logged through our inbound email solution.
After a work order is raised it can then be scheduled. Horizon offers an interactive calendar view; this allows the user to align work from all the planned, preventative or reactive sources. It also gives a complete overview of your ongoing maintenance profile.
Once created, you can track the status of the job against a budget and overall project commitment. As a result, you can reschedule tasks and identify their effect on the available budget and associated cash flow.
A full asset register is available in Horizon. It details the location, condition, warranty/insurance and health and safety data of the asset. Assets can be grouped together into systems, ensuring compliance with individual asset maintenance lifecycles.
Our facilities management mobile app allows field service activities such as inspections, asset repairs and equipment services to be managed by smart phone or tablet – with or without a network connection.
The facility management functionality extends to self-service portals that can be used by tenants, customers and internal employees to log and manage reactive maintenance requests. For contractors a portal is also provided that allows the management of the jobs that are assigned for their activity.