{"id":26526,"date":"2020-08-27T10:25:35","date_gmt":"2020-08-27T00:25:35","guid":{"rendered":"https:\/\/www.mrisoftware.com\/au\/?p=26526"},"modified":"2020-12-11T21:56:35","modified_gmt":"2020-12-11T11:56:35","slug":"what-the-experts-have-to-say-about-strata-management-post-covid-19","status":"publish","type":"post","link":"https:\/\/www.mrisoftware.com\/au\/blog\/what-the-experts-have-to-say-about-strata-management-post-covid-19\/","title":{"rendered":"What the experts have to say about strata management post-COVID-19"},"content":{"rendered":"<p><span class=\"TextRun SCXW164262307 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW164262307 BCX0\" data-ccp-parastyle=\"Body\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;5c1db8cb-2116-49dd-8ebc-d3d04d9ff6d0|29&quot;,&quot;Properties&quot;:[134233614,&quot;true&quot;,201340122,&quot;2&quot;,201341983,&quot;0&quot;,268442635,&quot;22&quot;,335551500,&quot;0&quot;,335551547,&quot;1033&quot;,335559739,&quot;160&quot;,335559740,&quot;259&quot;,469769226,&quot;Calibri,Arial Unicode MS&quot;,469775450,&quot;Body&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial Unicode MS&quot;,469777843,&quot;Arial Unicode MS&quot;,469777844,&quot;Calibri&quot;,469778129,&quot;Body&quot;],&quot;ClassId&quot;:1179649}\">How did the COVID-19 pandemic affect the strata management industry and what are\u00a0<\/span><\/span><span class=\"TextRun SCXW164262307 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW164262307 BCX0\" data-ccp-parastyle=\"Body\">the\u00a0<\/span><\/span><span class=\"TextRun SCXW164262307 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW164262307 BCX0\" data-ccp-parastyle=\"Body\">experts<\/span><\/span><span class=\"TextRun SCXW164262307 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW164262307 BCX0\" data-ccp-parastyle=\"Body\">\u2019\u00a0<\/span><\/span><span class=\"TextRun SCXW164262307 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW164262307 BCX0\" data-ccp-parastyle=\"Body\">recommend<\/span><\/span><span class=\"TextRun SCXW164262307 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW164262307 BCX0\" data-ccp-parastyle=\"Body\">ations<\/span><\/span><span class=\"TextRun SCXW164262307 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW164262307 BCX0\" data-ccp-parastyle=\"Body\">\u00a0<\/span><\/span><span class=\"TextRun SCXW164262307 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW164262307 BCX0\" data-ccp-parastyle=\"Body\">to ensure<\/span><\/span><span class=\"TextRun SCXW164262307 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW164262307 BCX0\" data-ccp-parastyle=\"Body\"> the sustainability of strata management? <\/span><\/span><span lang=\"EN-US\">SCA board members Peter Brisbane and Joshua Baldwin sat down with leading strata Lawyer, Colin grace, and MRI strata specialist, Sam Cochrane, at the first-ever virtual MRI Ascend conference to discuss this question and take a comprehensive look at the impact of the COVID-19 crisis has had on body corporates and strata management agencies. Here are the highlights from the discussion.<\/span><\/p>\n<h3><span class=\"TextRun SCXW194982561 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW194982561 BCX0\" data-ccp-parastyle=\"heading 2\">Unique challenges brought by the pandemic highlighted the importance of strata managers<\/span><\/span><span class=\"EOP SCXW194982561 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">The pandemic has certainly brought <\/span><span data-contrast=\"none\">new challenges for body corporates. From the\u00a0<\/span><span data-contrast=\"none\">more serious topic of financials down to trivial disputes like car parking &#8211; <\/span><span lang=\"EN-US\">the conversations that strata managers are having with committees are not always pleasant nor easy, but the shared experience left a lasting impression that bode well for the strata management moving forward.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"SCA SA President Joshua Baldwin @ MRI Ascend APAC 2020\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/Y9wEhJcuGSM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span data-contrast=\"none\">\u201c<\/span><span data-contrast=\"none\">The trust that these committees had in us as managing agents to adapt and to give ideas to them during the pandemic grew the relationship between the body corporate and the strata manager. It reaffirms the fact that a good m<\/span><span data-contrast=\"none\">anager can also help in business development,<\/span><span data-contrast=\"none\">\u201d<\/span><span data-contrast=\"none\"> said Joshua Baldwin, Director at Munro Property Group and President at SCA SA.<\/span><\/p>\n<p class=\"Body\"><span lang=\"EN-US\">For Peter Brisbane, Director and Licensee at Strata One and SCA NSW Board Member, this time is also an opportune moment for the strata management industry to step up and implement professional standards, \u201cAs more people are understanding their budgets now, understanding the complexity of community living and taking greater ownership in looking after their investment, the time is right for the industry as a whole to step up and really be that key to make a change.\u201d<\/span><\/p>\n<h3><span class=\"TextRun SCXW115977073 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW115977073 BCX0\" data-ccp-parastyle=\"heading 2\">Technology helped facilitate more efficient and enga<\/span><\/span><span class=\"TextRun SCXW115977073 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW115977073 BCX0\" data-ccp-parastyle=\"heading 2\">ging meetings<\/span><\/span><span class=\"EOP SCXW115977073 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p class=\"Body\"><span lang=\"EN-US\">One of the biggest tasks for a strata manager is dealing with the many meetings required to keep strata communities functioning. But what were once face-to-face meetings have now become virtual meetings due to the pandemic and those who quickly adapted to the new approach has seen positive results.<\/span><\/p>\n<p><span data-contrast=\"none\">\u201cOur meeting attendance has increased by 32% over this period because of the convenience of being online,\u201d said Joshua. He added that this increase in participation creates an easier workflow for managers as they will be able to take note of\u00a0<\/span><span data-contrast=\"none\">concerns in just one meeting instead of going through individual emails from\u00a0<\/span><span data-contrast=\"none\">a number of<\/span><span data-contrast=\"none\">\u00a0people.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Colin\u00a0<\/span><span data-contrast=\"none\">Grace, Partner and Strata Community Specialist at Grace Lawyers gave a legal insight<\/span><span data-contrast=\"none\">, noting that these meetings\u00a0<\/span><span data-contrast=\"none\">will also help in\u00a0<\/span><span data-contrast=\"none\">prevent<\/span><span data-contrast=\"none\">ing<\/span><span data-contrast=\"none\">\u00a0future breaches, \u201cWe need to have the AGM. I think this whole new wo<\/span><span data-contrast=\"none\">rld is committee meetings online and in general meetings where we don\u2019t need to meet online, use the electronic voting powers, the proxy voting, or the pre-meeting voting.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Strata Lawyer Colin Grace @ MRI Ascend APAC 2020\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/LxHCuq4hBCc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3><span class=\"TextRun SCXW216607544 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW216607544 BCX0\" data-ccp-parastyle=\"heading 2\">Learning to find the right balance in dealing with levy contributions<\/span><\/span><span class=\"EOP SCXW216607544 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">As the crisis <\/span><span data-contrast=\"none\">affects people and their livelihoods, there were owners who inevitably fall into financial hardship causing non-payment of contributions. This will eventually have an effect on how the strata <\/span><span data-contrast=\"none\">schemes are managed and maintained <\/span><span lang=\"EN-US\">and also have a lasting effect on both the owners and the body corporate. It is then the strata manager\u2019s task to establish a middle ground that can minimise the risks for both.<\/span><\/p>\n<p><span data-contrast=\"none\">\u201cI<\/span><span data-contrast=\"none\">t<\/span><span data-contrast=\"none\">\u2019s finding that balancing act between letting someone defer their payments and how we actually manage<\/span><span data-contrast=\"none\">\u00a0the property,\u201d said Peter. \u201cThat\u2019s really what we need to as a body corporate and owners corporation managers &#8211; make sure that we find that balance between making sure there\u2019s enough money to pay the bills, but yet be mindful of increases or additional co<\/span><span data-contrast=\"none\">sts on the owner.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Integral to t<\/span><span data-contrast=\"none\">his<\/span><span data-contrast=\"none\">\u00a0is having a deep understanding of the different owners and their situations. Colin summarized the common types of\u00a0<\/span><span data-contrast=\"none\">owners<\/span><span data-contrast=\"none\">\u00a0strata managers will encounter during this period and advised the steps to take for each:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol>\n<li><span class=\"TextRun SCXW109304207 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW109304207 BCX0\" data-ccp-parastyle=\"Body\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;5c1db8cb-2116-49dd-8ebc-d3d04d9ff6d0|29&quot;,&quot;Properties&quot;:[134233614,&quot;true&quot;,201340122,&quot;2&quot;,201341983,&quot;0&quot;,268442635,&quot;22&quot;,335551500,&quot;0&quot;,335551547,&quot;1033&quot;,335559739,&quot;160&quot;,335559740,&quot;259&quot;,469769226,&quot;Calibri,Arial Unicode MS&quot;,469775450,&quot;Body&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial Unicode MS&quot;,469777843,&quot;Arial Unicode MS&quot;,469777844,&quot;Calibri&quot;,469778129,&quot;Body&quot;],&quot;ClassId&quot;:1179649}\"><strong>Those that don\u2019t pay and never will<\/strong> \u2013 \u201cThey are probably in debt collection long before this started and don\u2019t let them use the pandemic as another excuse. Strata managers should be persistent in collecting contributions from these types and if all else fails then you can inform the committee and advise to bankrupt them.\u201d<\/span><\/span><span class=\"EOP SCXW109304207 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><strong><span class=\"TextRun SCXW180157158 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW180157158 BCX0\" data-ccp-parastyle=\"Body\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;5c1db8cb-2116-49dd-8ebc-d3d04d9ff6d0|29&quot;,&quot;Properties&quot;:[134233614,&quot;true&quot;,201340122,&quot;2&quot;,201341983,&quot;0&quot;,268442635,&quot;22&quot;,335551500,&quot;0&quot;,335551547,&quot;1033&quot;,335559739,&quot;160&quot;,335559740,&quot;259&quot;,469769226,&quot;Calibri,Arial Unicode MS&quot;,469775450,&quot;Body&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial Unicode MS&quot;,469777843,&quot;Arial Unicode MS&quot;,469777844,&quot;Calibri&quot;,469778129,&quot;Body&quot;],&quot;ClassId&quot;:1179649}\">Those that were behind before the pandemic but no<\/span><\/span><span class=\"TextRun SCXW180157158 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW180157158 BCX0\" data-ccp-parastyle=\"Body\">t<\/span><\/span><\/strong><span class=\"TextRun SCXW180157158 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW180157158 BCX0\" data-ccp-parastyle=\"Body\"><strong>\u00a0really bad<\/strong> \u2013 \u201cThey\u2019re not the recalcitrant type that uses every excuse. These are the ones that found a bit of trouble. You can go the first stage and issue a letter, see if they need help. It is not untoward to ask. In fact, the tribunals encouraged asking questions to owners to get a full picture of the situation.<\/span><\/span><span class=\"EOP SCXW180157158 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span class=\"TextRun SCXW77649814 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77649814 BCX0\" data-ccp-parastyle=\"Body\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;5c1db8cb-2116-49dd-8ebc-d3d04d9ff6d0|29&quot;,&quot;Properties&quot;:[134233614,&quot;true&quot;,201340122,&quot;2&quot;,201341983,&quot;0&quot;,268442635,&quot;22&quot;,335551500,&quot;0&quot;,335551547,&quot;1033&quot;,335559739,&quot;160&quot;,335559740,&quot;259&quot;,469769226,&quot;Calibri,Arial Unicode MS&quot;,469775450,&quot;Body&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial Unicode MS&quot;,469777843,&quot;Arial Unicode MS&quot;,469777844,&quot;Calibri&quot;,469778129,&quot;Body&quot;],&quot;ClassId&quot;:1179649}\"><strong>The ones that have struggled because of the pandemic<\/strong> \u2013 \u201cThese are those who lost their job or are on JobSeeker who can really use the help.\u201d He then mentioned setting up a levy crisis line or web page to make the application confidential and convenient for the owners and make the whole process for the strata managers.<\/span><\/span><span class=\"EOP SCXW77649814 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<h3><span class=\"TextRun SCXW38909004 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38909004 BCX0\" data-ccp-parastyle=\"heading 2\">The full impact of COVID-19 pandemic is yet to\u00a0<\/span><\/span><span class=\"TextRun SCXW38909004 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38909004 BCX0\" data-ccp-parastyle=\"heading 2\">come,<\/span><\/span><span class=\"TextRun SCXW38909004 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38909004 BCX0\" data-ccp-parastyle=\"heading 2\">\u00a0and strata managers must be prepared to advise clients in carrying out decisions<\/span><\/span><span class=\"EOP SCXW38909004 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">As government subsidies like\u00a0<\/span><span data-contrast=\"none\">JobKeeper<\/span><span data-contrast=\"none\"> are reduced and eventually removed, body corporates should ex<\/span><span data-contrast=\"none\">pect the full-blown effect of the crisis financially. The\u00a0<\/span><span data-contrast=\"none\">panellists<\/span><span data-contrast=\"none\">\u00a0agreed that making informed decisions will help body corporates\u00a0<\/span><span data-contrast=\"none\">minimise<\/span><span data-contrast=\"none\">\u00a0risks and it is the strata manager\u2019s responsibility to supply the right information they need.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u201cWhat\u00a0<\/span><span data-contrast=\"none\">we&#8217;ve<\/span><span data-contrast=\"none\">\u00a0been do<\/span><span data-contrast=\"none\">ing is really involving those owner&#8217;s corporation committees and giving them all the data and expert advice &#8211; if it&#8217;s a sinking fund analysis<\/span><span data-contrast=\"none\">, et<\/span><span data-contrast=\"none\">c. But at the end of the day\u00a0<\/span><span data-contrast=\"none\">it\u2019s<\/span><span data-contrast=\"none\">\u00a0still their decision to make,\u201d said Joshua.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Colin also added that body corpor<\/span><span data-contrast=\"none\">ates should always keep their legal hats on against deciding what\u2019s right \u201cIt\u2019s all about good fiscal management and not running\u00a0<\/span><span data-contrast=\"none\">afoul<\/span><span data-contrast=\"none\"> of the legislation. We\u00a0<\/span><span data-contrast=\"none\">don&#8217;t<\/span><span data-contrast=\"none\">\u00a0want to get to<\/span><span data-contrast=\"none\">\u00a0the point when<\/span><span data-contrast=\"none\">\u00a0we&#8217;re out of money. Then\u00a0<\/span><span data-contrast=\"none\">you\u2019re<\/span><span data-contrast=\"none\">\u00a0raising special levies. And as we know<\/span><span data-contrast=\"none\">, those are combined have to pay to cover off on those who can\u2019t pay.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Strata\u00a0<\/span><span data-contrast=\"none\">management at its core is\u00a0<\/span><span data-contrast=\"none\">about building open<\/span><span data-contrast=\"none\">,\u00a0<\/span><span data-contrast=\"none\">well-oiled<\/span><span data-contrast=\"none\">\u00a0and\u00a0<\/span><span data-contrast=\"none\">well<\/span><span data-contrast=\"none\">&#8211;<\/span><span data-contrast=\"none\">communicat<\/span><span data-contrast=\"none\">ed communities where everyone can\u00a0<\/span><span data-contrast=\"none\">flourish together<\/span><span data-contrast=\"none\">.\u00a0<\/span><span data-contrast=\"none\">What this\u00a0<\/span><span data-contrast=\"none\">pandemic has<\/span><span data-contrast=\"none\">\u00a0shown is that transparent flow of information between body corporates and strata managers<\/span><span data-contrast=\"none\">,\u00a0<\/span><span data-contrast=\"none\">as well as active involvement<\/span><span data-contrast=\"none\"> from owners,<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">are key aspects to<\/span><span data-contrast=\"none\">\u00a0ensur<\/span><span data-contrast=\"none\">ing<\/span><span data-contrast=\"none\">\u00a0sustainable and healthy communities<\/span><span data-contrast=\"none\">\u00a0now and in the future<\/span><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Watch the full panel\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Watch\u00a0<\/span><span data-contrast=\"none\">the full\u00a0<\/span><a href=\"https:\/\/gateway.on24.com\/wcc\/eh\/2404172\/lp\/2504432\/strata-panel%3A-the-impact-of-covid-19-for-strata-management\/\"><span data-contrast=\"none\">Strata Panel: The Impact of COVID-19 for Strata Management<\/span><\/a><span data-contrast=\"none\">\u00a0session on demand. You can also <a href=\"https:\/\/gateway.on24.com\/wcc\/eh\/2404172\/mri-ascend-apac-2020\">watch more\u00a0<span data-contrast=\"none\">MRI Ascend\u00a0<\/span><span data-contrast=\"none\">sessions<\/span><\/a><\/span><span data-contrast=\"none\">\u00a0and hear from industry leaders, MRI Executive and Product Managers covering client case studies, product deep dives, industry issues and more.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"ICYMI: MRI Ascend APAC 2020 Highlights\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/py1BSyni2Es?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How did the COVID-19 pandemic affect the strata management industry and what are\u00a0the\u00a0experts\u2019\u00a0recommendations\u00a0to ensure the sustainability of strata management? SCA board members Peter Brisbane and Joshua Baldwin sat down with leading strata Lawyer, &hellip;<\/p>\n","protected":false},"author":74,"featured_media":26536,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[136,142],"tags":[],"class_list":["post-26526","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mri-international-users-conference","category-residential-property-management-solutions"],"acf":[],"contentshake_article_id":"","_links":{"self":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts\/26526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/users\/74"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/comments?post=26526"}],"version-history":[{"count":0,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts\/26526\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/media\/26536"}],"wp:attachment":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/media?parent=26526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/categories?post=26526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/tags?post=26526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}