{"id":26236,"date":"2020-07-24T02:07:49","date_gmt":"2020-07-24T06:07:49","guid":{"rendered":"https:\/\/www.mrisoftware.com\/au\/?p=26236"},"modified":"2020-07-28T04:00:37","modified_gmt":"2020-07-28T08:00:37","slug":"rockend-is-now-officially-mri-software","status":"publish","type":"post","link":"https:\/\/www.mrisoftware.com\/au\/blog\/rockend-is-now-officially-mri-software\/","title":{"rendered":"Rockend is now officially MRI Software"},"content":{"rendered":"<h2>Rockend is now officially MRI Software<\/h2>\n<p>We\u2019re excited to announce that the Rockend website now has a new home on <a href=\"https:\/\/www.mrisoftware.com\/au\/\" target=\"_blank\" rel=\"noopener noreferrer\">mrisoftware.com\/au<\/a>. As of 22 July, when you visit the Rockend website rockend.com, you will be automatically redirected to MRI Software <a href=\"https:\/\/www.mrisoftware.com\/au\/\" target=\"_blank\" rel=\"noopener noreferrer\">mrisoftware.com\/au<\/a>.<\/p>\n<p>While the name might be changing, it is still business as usual. Our commitment to maintaining the history, legacy, local services and support of all your Rockend products will not waiver. Indeed, with a greater pool of resources and enhanced capabilities, the products that you know and rely on can and will only get better. Over the coming months, you may see some product names change slightly, as well as brand colours and logos.<\/p>\n<p>To help with this transition here are a few answers to questions you may have:<\/p>\n<p><strong>Will there be any changes to my products and services?<\/strong><br \/>\nAll products and services will continue functioning to the same high standard. You will see the logo and identity change to reflect our new brand. And you can continue to expect regular upgrades and improvements as per usual.<\/p>\n<p><strong>Can I still access customer lounge via the new web site?<\/strong><br \/>\nYes. Desktop customers can continue to access the customer lounge via the new <a href=\"https:\/\/www.mrisoftware.com\/au\/\" target=\"_blank\" rel=\"noopener noreferrer\">mrisoftware.com\/au<\/a> web site. From the top navigation menu, go to <strong>Service &gt; Support &gt; Rockend Customer Lounge<\/strong><\/p>\n<p><strong>Has Support contact details changed?<\/strong><br \/>\nNo, you can contact support via phone 1300 657 700, Live Chat or email.<\/p>\n<hr \/>\n<h3>For Property Tree clients: Where do I find?<\/h3>\n<ul>\n<li><strong>Solution Information: <\/strong>Check out the <a href=\"https:\/\/www.mrisoftware.com\/au\/products\/property-tree\/\" target=\"_blank\" rel=\"noopener noreferrer\">MRI Property Tree page<\/a>\u00a0on the MRI website\u00a0to find everything you need for Property Tree.<\/li>\n<li><strong>Login Portal: <\/strong>\n<ul>\n<li><a href=\"https:\/\/identity.propertytree.com\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Agent Portal Login<\/a><\/li>\n<li><a href=\"https:\/\/client.propertytree.com\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Owner and Tenant Portal Login<\/a><\/li>\n<\/ul>\n<\/li>\n<li><strong>Support Contact Info:<\/strong><strong>\u00a0<\/strong>Bookmark MRI&#8217;s\u00a0<a href=\"https:\/\/www.mrisoftware.com\/services\/contact-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">Client Support page<\/a> to quickly access the phone number\u00a0for the MRI Support team.<\/li>\n<li><strong>Live Chat: <\/strong>You can start a chat with our Support Team directly from your Property Tree platform.<\/li>\n<li><strong>Knowledgebase:<\/strong>\u00a0Create support cases, request product features, browse knowledge articles, view\u00a0support videos, and more using the<a href=\"https:\/\/propertytree.elevio.help\/en\" target=\"_blank\" rel=\"noopener noreferrer\"> Property Tree Knowledgebase<\/a>.<\/li>\n<li><strong>User Community:<\/strong><strong> Share ideas, feedback, information and be part of a supportive network of industry peers on the <\/strong><a href=\"https:\/\/www.mrisoftware.com\/au\/user-community\/\" target=\"_blank\" rel=\"noopener noreferrer\">MRI User Community<\/a><\/li>\n<li><strong>Help and Training: <\/strong><a href=\"https:\/\/training.rockend.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">training.rockend.com\/<\/a><\/li>\n<li><strong>Blog:<\/strong> <a href=\"https:\/\/www.mrisoftware.com\/au\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.mrisoftware.com\/au\/blog\/<\/a><\/li>\n<li><strong style=\"font-size: 1.6rem\">Resource Library:<\/strong> <a style=\"font-size: 1.6rem;background-color: #ffffff\" href=\"https:\/\/www.mrisoftware.com\/au\/resources\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.mrisoftware.com\/au\/resources\/<\/a><\/li>\n<\/ul>\n<hr \/>\n<h3>For Rest Professional clients: Where do I find?<\/h3>\n<ul>\n<li><strong>Solution Information: <\/strong>Check out the <a href=\"https:\/\/www.mrisoftware.com\/au\/products\/rest-professional\/\" target=\"_blank\" rel=\"noopener noreferrer\">MRI Rest Professional page<\/a>\u00a0on the MRI website\u00a0to find everything you need for Rest Professional.<\/li>\n<li><strong>Support Contact Info:<\/strong><strong>\u00a0<\/strong>Bookmark MRI&#8217;s\u00a0<a href=\"https:\/\/www.mrisoftware.com\/services\/contact-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">Client Support page<\/a> to quickly access the phone number\u00a0for the MRI Support team.<\/li>\n<li><strong>Rockend Clients Area: <\/strong>You can still access the Rockend Clients Area directly at <a href=\"https:\/\/customer.rockend.com\/customer-lounge\" target=\"_blank\" rel=\"noopener noreferrer\">customer.rockend.com\/customer-lounge<\/a>\u00a0to download the latest version of Rest Professional.<\/li>\n<li><strong>Knowledgebase:<\/strong>\u00a0Create support cases, request product features, browse knowledge articles, view\u00a0support videos, and more using the<a href=\"https:\/\/kb.rockend.com\/help\" target=\"_blank\" rel=\"noopener noreferrer\"> Rest Professional Knowledgebase<\/a>.<\/li>\n<li><strong>User Community:<\/strong><strong> Share ideas, feedback, information and be part of a supportive network of industry peers on the <\/strong><a href=\"https:\/\/www.mrisoftware.com\/au\/user-community\/\">MRI User Community<\/a><\/li>\n<li><strong>Help and Training: <\/strong><a href=\"https:\/\/training.rockend.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">training.rockend.com\/<\/a><\/li>\n<li><strong>Blog:<\/strong> <a href=\"https:\/\/www.mrisoftware.com\/au\/blog\/\">www.mrisoftware.com\/au\/blog\/<\/a><\/li>\n<li><strong>Resource Library:<\/strong> <a href=\"https:\/\/www.mrisoftware.com\/au\/resources\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.mrisoftware.com\/au\/resources\/<\/a><\/li>\n<li><strong style=\"font-size: 1.6rem\">myMRI Portal:<\/strong><span style=\"font-size: 1.6rem\">\u00a0Create support cases, request product features, browse knowledge articles, view\u00a0support videos, and more using the <\/span><a style=\"font-size: 1.6rem;background-color: #ffffff\" href=\"https:\/\/mymri.force.com\/MyMRI\/s\/login\/\" target=\"_blank\" rel=\"noopener noreferrer\">myMRI portal<\/a><span style=\"font-size: 1.6rem\">.<\/span><\/li>\n<\/ul>\n<hr \/>\n<h3>For Strata Master clients: Where do I find?<\/h3>\n<ul>\n<li><strong>Solution Information: <\/strong>Check out the <a href=\"https:\/\/www.mrisoftware.com\/au\/products\/strata-master\/\" target=\"_blank\" rel=\"noopener noreferrer\">MRI Strata Master page<\/a>\u00a0on the MRI website\u00a0to find everything you need for Strata Master.<\/li>\n<li><strong>Support Contact Info:<\/strong><strong>\u00a0<\/strong>Bookmark MRI&#8217;s\u00a0<a href=\"https:\/\/www.mrisoftware.com\/services\/contact-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">Client Support page<\/a> to quickly access the phone number\u00a0for the MRI Support team.<\/li>\n<li><strong>Rockend Clients Area: <\/strong>You can still access the Rockend Clients Area directly at <a href=\"https:\/\/customer.rockend.com\/customer-lounge\" target=\"_blank\" rel=\"noopener noreferrer\">customer.rockend.com\/customer-lounge<\/a>\u00a0to download the latest version of Strata Master.<\/li>\n<li><strong>Knowledgebase:<\/strong>\u00a0Create support cases, request product features, browse knowledge articles, view\u00a0support videos, and more using the<a href=\"https:\/\/kb.rockend.com\/help\" target=\"_blank\" rel=\"noopener noreferrer\"> Strata Master Knowledgebase<\/a>.<\/li>\n<li><strong>User Community:<\/strong><strong> Share ideas, feedback, information and be part of a supportive network of industry peers on the <\/strong><a href=\"https:\/\/www.mrisoftware.com\/au\/user-community\/\">MRI User Community<\/a><\/li>\n<li><strong>Help and Training: <\/strong><a href=\"https:\/\/training.rockend.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">training.rockend.com\/<\/a><\/li>\n<li><strong>Blog:<\/strong> <a href=\"https:\/\/www.mrisoftware.com\/au\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.mrisoftware.com\/au\/blog\/<\/a><\/li>\n<li><strong>Resource Library:<\/strong> <a href=\"https:\/\/www.mrisoftware.com\/au\/resources\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.mrisoftware.com\/au\/resources\/<\/a><\/li>\n<li><strong style=\"font-size: 1.6rem\">myMRI Portal:<\/strong><span style=\"font-size: 1.6rem\">\u00a0Create support cases, request product features, browse knowledge articles, view\u00a0support videos, and more using the <\/span><a style=\"font-size: 1.6rem;background-color: #ffffff\" href=\"https:\/\/mymri.force.com\/MyMRI\/s\/login\/\" target=\"_blank\" rel=\"noopener noreferrer\">myMRI portal<\/a><span style=\"font-size: 1.6rem\">.<\/span><\/li>\n<\/ul>\n<hr \/>\n","protected":false},"excerpt":{"rendered":"<p>Rockend is now officially MRI Software<br \/>\nWe\u2019re excited to announce that the Rockend website now has a new home on mrisoftware.com\/au. As of 22 July, when you visit the Rockend website rockend.com, you will be automatically redirected to MRI Software mr&hellip;<\/p>\n","protected":false},"author":62,"featured_media":26237,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-26236","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts\/26236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/comments?post=26236"}],"version-history":[{"count":0,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts\/26236\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/media\/26237"}],"wp:attachment":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/media?parent=26236"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/categories?post=26236"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/tags?post=26236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}