{"id":25331,"date":"2019-09-24T13:44:00","date_gmt":"2019-09-24T17:44:00","guid":{"rendered":"https:\/\/www.mrisoftware.com\/au\/blog\/client-story-anthony-caudullo-crown-group\/"},"modified":"2020-07-20T10:37:16","modified_gmt":"2020-07-20T14:37:16","slug":"client-story-anthony-caudullo-crown-group","status":"publish","type":"post","link":"https:\/\/www.mrisoftware.com\/au\/blog\/client-story-anthony-caudullo-crown-group\/","title":{"rendered":"Property Tree Client Story: Anthony Caudullo of Crown Group"},"content":{"rendered":"

This blog post relates to Rockend, one of our previous brands. For more information please <\/strong> read the press release<\/strong>.<\/a><\/p>\n

After almost two decades in the industry, Crown Group\u2019s Director of Property Management Anthony Caudullo knows that communication sits at the core of exceptional client service. Here he explains how Property Tree is helping his team to communicate with clients more effectively than ever before.<\/p>\n

<\/p>\n

\u201cAs any property manager will tell you, one of the biggest challenges we face every day is communication \u2013 and we need the right tools to help us do it effectively,” says Anthony. The importance of consistent communication is one of the factors Anthony and his team considered when they decided to migrate to Property Tree in October 2018.<\/p>\n

Into the cloud<\/h2>\n

\u201cFor most of my career, I\u2019ve worked with Rockend\u2019s Rest Professional,\u201d he explains. But with technologies changing at a rapid pace, and as client expectations continue to grow, Anthony and his team knew it was time to make the move to a cloud-based property management software<\/a>.<\/p>\n

\u201cThese days property management is an anywhere, anytime business and property managers can\u2019t afford to be reliant on software that\u2019s desktop based. On-the-spot access wherever you are is essential \u2013 and that\u2019s what Property Tree gives us.<\/p>\n

\u201cImportantly, Property Tree has allowed us to really step things up when it comes to effectively communicating with our clients.\u201d<\/p>\n

And of the migration process from Rest Professional to Property Tree?<\/p>\n

\u201cMoving from one system to another is always going to be a bit painful, but our migration manager at Rockend was brilliant,\u201d<\/p>\n

Giving clients what they want<\/h2>\n

Anthony says that the functionality Property Tree provides from a client perspective was integral to the decision to make the move.<\/p>\n

\u201cClients want easy access to information whenever and wherever they are and, moreover, they want transparency,” says Anthony. “Property Tree’s Owner & Tenant Portal has made a big difference to the way our team communicates with clients. Now, clients can simply log into the portal and find the information they need.”<\/p>\n

Moreover, personalised communications in Property Tree has vastly improved their clients’ experience, \u201cWe can tailor and personalise our communications, so everyone is receiving the information they want, in the the way they want it.\u201d<\/p>\n

Built for growth<\/h2>\n

Anthony\u2019s team currently manages approximately 700 managements and this is set to rise to more than 1000 in the next 12 months.<\/p>\n

Bringing so many new managements on in such a short time is challenging, but Anthony is confident that Property Tree will allow his team to meet the
\nchallenge.<\/p>\n

\u201cWith Property Tree, we have the ability to easily add hundreds of new managements without a proportional uplift in our staffing numbers,\u201d he says.<\/p>\n

Reaping the benefits<\/h2>\n

Anthony says the benefits of automation via Property Tree are clear. \u201cOur arrears have dropped by more than five per cent across the portfolio and the number of periodic inspections completed each month has increased by 20 per cent \u2013 all because notifications have been automated.”<\/p>\n

Indeed, less than a year on from implementation, Crown Group is reaping benefits from Property Tree. There’s no looking back.<\/p>\n

To know more of Anthony’s experience with using Property Tree, read his customer c<\/a>ase study.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

This blog post relates to Rockend, one of our previous brands. For more information please read the press release.
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