{"id":25222,"date":"2020-03-11T10:51:37","date_gmt":"2020-03-11T14:51:37","guid":{"rendered":"https:\/\/www.mrisoftware.com\/au\/blog\/strata-master-version-12-is-all-about-communication\/"},"modified":"2020-07-20T10:33:38","modified_gmt":"2020-07-20T14:33:38","slug":"strata-master-version-12-is-all-about-communication","status":"publish","type":"post","link":"https:\/\/www.mrisoftware.com\/au\/blog\/strata-master-version-12-is-all-about-communication\/","title":{"rendered":"Strata Master version 12 is all about communication"},"content":{"rendered":"<p><span class=\"TextRun SCXW167216029 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW167216029 BCX0\"><strong>This blog post relates to Rockend, one of our previous brands. For more information please <\/strong><a tabindex=\"-1\" title=\"https:\/\/mrisoftware.com\/news\/mri-software-acquires-qube-global-software-leading-uk-based-provider-property-facilities-management-solutions\/\" href=\"https:\/\/www.mrisoftware.com\/au\/news\/mri-software-acquires-rockend-property-strata-management-software-australia-new-zealand\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> read the press release<\/strong>.<\/a><\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW167216029 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW167216029 BCX0\">Strata Master v12 with File Smart v7.11 is here! Communication is the big winner in the latest release of\u00a0<\/span><\/span><span class=\"TextRun SCXW167216029 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"SpellingError SCXW167216029 BCX0\">Rockend\u2019s<\/span><\/span><span class=\"TextRun SCXW167216029 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW167216029 BCX0\">\u00a0Strata Management software, with major upgrades to Rockend SMS. You can now schedule one-off and\u00a0<\/span><\/span><span class=\"TextRun SCXW167216029 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW167216029 BCX0\">recurring<\/span><\/span><span class=\"TextRun SCXW167216029 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW167216029 BCX0\">\u00a0messages, increase the max length, dynamically change your sender ID and reply options per SMS, and create and use templates across the agency.\u00a0<\/span><\/span><span class=\"EOP SCXW167216029 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><!--more--><\/p>\n<p style=\"font-size: 15px;\"><span class=\"TextRun SCXW32631589 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32631589 BCX0\">There are changes in other parts of the application too &#8211; y<\/span><\/span><span class=\"TextRun SCXW32631589 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32631589 BCX0\">ou\u00a0<\/span><\/span><span class=\"TextRun SCXW32631589 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32631589 BCX0\">now<\/span><\/span><span class=\"TextRun SCXW32631589 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32631589 BCX0\">\u00a0specify a levy email address field for\u00a0<\/span><\/span><span class=\"TextRun SCXW32631589 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32631589 BCX0\">real estate\u00a0<\/span><\/span><span class=\"TextRun SCXW32631589 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32631589 BCX0\">agents, set up portfolio level duplicate invoice alerts, add attachments to work orders, and more!<\/span><\/span><span class=\"EOP SCXW32631589 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2 style=\"font-size: 30px;\"><span style=\"color: #001b49;\"><strong>Rockend SMS: Now easier to use and much more powerful<\/strong><\/span><\/h2>\n<p>&nbsp;<\/p>\n<div class=\"hs-responsive-embed-wrapper hs-responsive-embed\" style=\"width: 100%; height: auto; position: relative; overflow: hidden; padding: 0px; max-width: 650px; max-height: 366px; min-width: 256px; margin: 0px auto; display: block;\">\n<div class=\"hs-responsive-embed-inner-wrapper\" style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0;\"><iframe loading=\"lazy\" class=\"hs-responsive-embed-iframe\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: none;\" src=\"\/\/www.youtube.com\/embed\/BrAgBpZj8t8\" width=\"650\" height=\"366\" allowfullscreen=\"allowfullscreen\" data-service=\"youtube\"><\/iframe><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">You\u2019ve always been able to use<\/span><\/span><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">\u00a0SMS to remind your owners about upcoming meetings, alert them to the fact they have outstanding levies<\/span><\/span><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">,<\/span><\/span><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">or\u00a0<\/span><\/span><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">quickly communicate urgent messages to all residents at a building.<\/span><\/span><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">\u00a0But in v12, Ro<\/span><\/span><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">c<\/span><\/span><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">kend SMS has been enhanced with a range of new features that make it\u00a0<\/span><\/span><span class=\"TextRun SCXW212670931 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212670931 BCX0\">super powerful and super easy to use.\u00a0<\/span><\/span><span class=\"EOP SCXW212670931 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #001b49;\"><strong>Why and when is SMS\u00a0<\/strong><strong>actually useful<\/strong><strong>? Can\u2019t we just use email?<\/strong>\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Glad you asked! Did you know\u00a0<\/span><span data-contrast=\"auto\">82% of text messages are read within 5 minutes, whereas only 17.8% of bulk emails are EVER read<\/span><span data-contrast=\"auto\">\u00a0at all?<\/span><span data-contrast=\"auto\">\u00a0Check out\u00a0<\/span><a href=\"\/blog\/6-reasons-to-use-rockend-sms\"><span data-contrast=\"none\">this article<\/span><\/a><span data-contrast=\"auto\">\u00a0for\u00a0<\/span><span data-contrast=\"auto\">five\u00a0<\/span><span data-contrast=\"auto\">more reasons<\/span><span data-contrast=\"auto\">\u00a0why SMS should be a key part of your communications as a Strata Management agency<\/span><span data-contrast=\"auto\">, plus\u00a0<\/span><span data-contrast=\"auto\">a whole bunch of\u00a0<\/span><strong><span data-contrast=\"auto\">specific situations<\/span><\/strong><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">in which you can use SMS to make your customer&#8217;s life, and your life, easier<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2 style=\"font-size: 30px;\"><span style=\"color: #001b49;\"><strong>What&#8217;s new with Rockend SMS in v12?<\/strong><\/span><\/h2>\n<p><span style=\"color: #001b49;\"><strong>Get proactive and start s<\/strong><strong>chedul<\/strong><strong>ing<\/strong><strong>\u00a0SMS<\/strong><\/span><span style=\"color: #001b49;\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">You can now schedule your SMS to be sent at a future date and time. These messages can also be setup as a recurring campaign<\/span><span data-contrast=\"auto\">, so you can set and forget<\/span><span data-contrast=\"auto\">\u00a0once rather than having to login to send every message.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #001b49;\"><strong>Save time with g<\/strong><strong>lobal SMS\u00a0<\/strong><strong>t<\/strong><strong>emplates<br \/>\n<\/strong><\/span><span data-contrast=\"auto\">Don\u2019t waste time retyping messages.\u00a0<\/span><span data-contrast=\"auto\">Save templates (with merge fields!) for any situation so that when you want to remind your\u00a0<\/span><span data-contrast=\"auto\">owners<\/span><span data-contrast=\"auto\">\u00a0about\u00a0<\/span><span data-contrast=\"auto\">a meeting, or let them know a lift is broke,\u00a0<\/span><span data-contrast=\"auto\">all you need to do is<\/span><span data-contrast=\"auto\">\u00a0choose who to send to,\u00a0<\/span><span data-contrast=\"auto\">select your template, and hit send<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0And once one staff member creates a template, it\u2019s available for everyone.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #001b49;\"><strong>Send longer messages as a m<\/strong><strong>ultipart SMS<\/strong><\/span><span style=\"color: #001b49;\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">No longer are you lim<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">ted to\u00a0<\/span><span data-contrast=\"auto\">160<\/span><span data-contrast=\"auto\">\u00a0characters!\u00a0<\/span><span data-contrast=\"auto\">Increased message length means you have the freedom to say more when you need to.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #001b49;\"><strong>Change your sender ID so customers know who\u2019s messaging<\/strong><i>\u00a0<\/i><\/span><span style=\"color: #001b49;\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">You now\u00a0<\/span><span data-contrast=\"auto\">have the ability to<\/span><span data-contrast=\"auto\">\u00a0dynamically change your Sender ID and reply options per SMS<\/span><span data-contrast=\"auto\">. Rather than an unknown number, your customers will see the text message as coming from \u2018ABC Strata Management\u2019, or whatever else you choose.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #001b49;\"><strong>Add additional contacts<br \/>\n<\/strong><\/span><span data-contrast=\"auto\">A new preview screen will launch when sending your message and additional contacts can easily be added\u00a0to save you sending the same message multiple times. Note that this must be configured by going to Configure &gt; Agency &gt; Option #3.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #001b49;\"><strong>Access online, directly from Strata Master<\/strong><\/span><span style=\"color: #001b49;\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Rockend SMS is now an online module and super easy to use. But don\u2019t worry, there\u2019s no additional logins, you can access it directly from Strata Master.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #001b49;\"><strong>Easing tracking and auditing<\/strong><\/span><span style=\"color: #001b49;\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Your entire\u00a0<\/span><span data-contrast=\"auto\">message<\/span><span data-contrast=\"auto\">\u00a0history is saved so that everything that was ever<\/span><span data-contrast=\"auto\">\u00a0sent and received for each Strata Master contact<\/span><span data-contrast=\"auto\">\u00a0is easily accessible\u00a0<\/span><span data-contrast=\"auto\">by you or your auditor.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><strong><span data-contrast=\"auto\">Already use Rockend SMS<\/span><\/strong><strong><span data-contrast=\"auto\">?<\/span><\/strong><span data-contrast=\"auto\">\u00a0<\/span><a href=\"http:\/\/kb.rockend.com\/help\/enhanced-sms\">Here\u2019s everything you need to know about upgrading<\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><strong><span data-contrast=\"auto\">Get started<\/span><\/strong><strong><span data-contrast=\"auto\">\u00a0<\/span><\/strong><strong><span data-contrast=\"auto\">with Rockend SMS\u00a0<\/span><\/strong><strong><span data-contrast=\"auto\">today\u00a0<\/span><\/strong><span data-contrast=\"auto\">by visiting the\u00a0<\/span><a href=\"https:\/\/rockendsms.edgility.com.au\/rockend-sms-for-strata-master\/\">Rockend SMS website<\/a><span data-contrast=\"auto\">\u00a0which includes useful videos and tutorials<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2 style=\"font-size: 30px;\"><span style=\"color: #001b49;\"><strong>What else is new in Strata Master v12?<\/strong><\/span><\/h2>\n<p><span data-contrast=\"auto\">Read on for all the details.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #001b49;\"><strong>Ensure levy\u00a0<\/strong><strong>notices<\/strong><strong>\u00a0<\/strong><strong>go<\/strong><strong>\u00a0to the right place with the\u00a0<\/strong><strong>\u2018<\/strong><strong>Levy Email Address<\/strong><strong>\u2019 field<\/strong><strong>\u00a0for Real Estate Agents<\/strong>\u00a0<\/span><span style=\"color: #001b49;\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">A \u2018Levy Email Address\u2019 field has been added to the Real Estate Agent contact card. When this field is populated, any Levy or Debt recovery notices will be sent to this email address instead of the general email address<\/span><span data-contrast=\"auto\">, ensuring\u00a0<\/span><span data-contrast=\"auto\">correspondence is delivered to the correct contact at the Real Estate Agency.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\"><img decoding=\"async\" style=\"width: 600px; display: block; margin: 0px auto;\" src=\"https:\/\/www.mrisoftware.com\/au\/wp-content\/uploads\/sites\/4\/2020\/06\/levy-email-address-field.png\" alt=\"levy email address field screen\" width=\"600\" \/><\/span><\/p>\n<h3><span style=\"color: #001b49;\"><strong>Avoid duplicate invoices at the p<\/strong><strong>ortfolio\u00a0<\/strong><strong>l<\/strong><strong>evel<\/strong>\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Strata Master can now<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">automatically c<\/span><span data-contrast=\"auto\">heck both\u00a0<\/span><span data-contrast=\"auto\">the\u00a0<\/span><span data-contrast=\"auto\">amount and invoice number\u00a0<\/span><span data-contrast=\"auto\">against existing invoices\u00a0<\/span><span data-contrast=\"auto\">across the portfolio.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Once enabled, you\u2019ll receive an<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">alert\u00a0<\/span><span data-contrast=\"auto\">if a<\/span><span data-contrast=\"auto\">\u00a0duplicate invoice\u00a0<\/span><span data-contrast=\"auto\">exists<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">so you don\u2019t need to worry about\u00a0<\/span><span data-contrast=\"auto\">accidentally double paying someone \u2013 it\u2019s never fun to ask for money back.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><span style=\"color: #001b49;\"><strong>Save time by\u00a0<\/strong><strong>adding accepted quotes directly to w<\/strong><strong>ork\u00a0<\/strong><strong>o<\/strong><strong>rders\u00a0<\/strong>\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">PDF attachments\u00a0<\/span><span data-contrast=\"auto\">can now be easily added\u00a0<\/span><span data-contrast=\"auto\">to\u00a0<\/span><span data-contrast=\"auto\">w<\/span><span data-contrast=\"auto\">ork\u00a0<\/span><span data-contrast=\"auto\">o<\/span><span data-contrast=\"auto\">rders and\u00a0<\/span><span data-contrast=\"auto\">q<\/span><span data-contrast=\"auto\">uick\u00a0<\/span><span data-contrast=\"auto\">w<\/span><span data-contrast=\"auto\">ork\u00a0<\/span><span data-contrast=\"auto\">o<\/span><span data-contrast=\"auto\">rders<\/span><span data-contrast=\"auto\">. Once added,\u00a0<\/span><span data-contrast=\"auto\">if you send the work order via email\u00a0<\/span><span data-contrast=\"auto\">they\u2019ll<\/span><span data-contrast=\"auto\">\u00a0automatically be added as separate attachments<\/span><span data-contrast=\"auto\">, saving you from\u00a0<\/span><span data-contrast=\"auto\">manually<\/span><span data-contrast=\"auto\">\u00a0adding it yourself.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\"><img decoding=\"async\" style=\"width: 600px; display: block; margin: 0px auto;\" src=\"https:\/\/www.mrisoftware.com\/au\/wp-content\/uploads\/sites\/4\/2020\/06\/Attachments-to-work-orders.png\" alt=\"Attachments to work orders screen\" width=\"600\" \/><\/span><\/h3>\n<h3><\/h3>\n<h3><span style=\"color: #001b49;\"><strong>Avoid data entry with\u00a0<\/strong><strong>new merge fields for the\u00a0<\/strong><strong>strata manager<\/strong><strong>s<\/strong><strong>\u00a0<\/strong><strong>contact details<\/strong>\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Tired of manually entering your contact details every time you send an email<\/span><span data-contrast=\"auto\">\u00a0or letter<\/span><span data-contrast=\"auto\">? We\u2019ve added the below merge fields which you can add to your templates, so you no longer need to.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, Calibri_MSFontService, sans-serif\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Manager Work Phone\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, Calibri_MSFontService, sans-serif\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Manager Mobile Phone<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, Calibri_MSFontService, sans-serif\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Manager Email<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<h3><strong><span data-contrast=\"auto\">It\u2019s harder to accidentally undo your work in the<\/span><\/strong><strong><span data-contrast=\"auto\">\u00a0<\/span><\/strong><strong><span data-contrast=\"auto\">Meeting Wizard<\/span><\/strong><\/h3>\n<h3><\/h3>\n<p><span data-contrast=\"auto\">A prompt has been added when selecting the \u2018Undo\u2019 button in the Meeting Wizard toolbar to ensure changes made to a meeting agenda or meeting minutes are not accidentally deleted<\/span><span data-contrast=\"auto\">\u00a0and you don\u2019t lose all your work with a misplaced click<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><strong><span data-contrast=\"auto\">Filter\u00a0<\/span><\/strong><strong><span data-contrast=\"auto\">Quick Reports<\/span><\/strong><strong><span data-contrast=\"auto\">\u00a0for corporations by suburb<\/span><\/strong><strong><span data-contrast=\"auto\">\u00a0to better understand your portfolio<\/span><\/strong><\/h3>\n<p><span data-contrast=\"auto\">A new option is available in Quick Reports for\u00a0<\/span><span data-contrast=\"auto\">c<\/span><span data-contrast=\"auto\">orporations to allow you to filter by Suburb.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">This is particularly useful for business\u00a0<\/span><span data-contrast=\"auto\">evaluation and planning, allowing you to get a better understanding of where your portfolio sits geographically \u2013 maybe there are suburbs that you have a lower footprint in than you realised, and you can direct your BDM to focus on that area. Or maybe you can better optimise the portfolios of your managers, so they are looking after specific geographic areas and save time travelling.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><strong><span data-contrast=\"auto\">You no longer need to wade through inactive users when<\/span><\/strong><strong><span data-contrast=\"auto\">\u00a0assigning Diary tasks<\/span><\/strong><\/h3>\n<p><span data-contrast=\"auto\">Inactive users in Strata Master have been removed from the drop-down box of the \u2018For action by\u2019 field when creating new diary entrie<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0reduc<\/span><span data-contrast=\"auto\">ing<\/span><span data-contrast=\"auto\">\u00a0clutter\u00a0<\/span><span data-contrast=\"auto\">so it\u2019s<\/span><span data-contrast=\"auto\">\u00a0easier for\u00a0<\/span><span data-contrast=\"auto\">you<\/span><span data-contrast=\"auto\">\u00a0to find the person\u00a0<\/span><span data-contrast=\"auto\">you\u2019re looking for.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><span style=\"color: #001b49;\"><strong>Finding invoices in File Smart is faster<\/strong><\/span><span style=\"color: #001b49;\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">New search fields are available\u00a0<\/span><span data-contrast=\"auto\">in<\/span><span data-contrast=\"auto\">\u00a0File Smart Version 7.11, making searching for\u00a0<\/span><span data-contrast=\"auto\">invoice<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0even\u00a0<\/span><span data-contrast=\"auto\">faster<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, Calibri_MSFontService, sans-serif\" data-listid=\"12\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">A<\/span><span data-contrast=\"auto\">\u00a0new\u00a0<\/span><span data-contrast=\"auto\">\u2018Insurance Claim\u2019<\/span><span data-contrast=\"auto\">\u00a0field has been added\u00a0<\/span><span data-contrast=\"auto\">to the<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">a<\/span><span data-contrast=\"auto\">rchive view to record the\u00a0<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">nsurance\u00a0<\/span><span data-contrast=\"auto\">c<\/span><span data-contrast=\"auto\">laim details associated with an invoice.\u00a0<\/span><span data-contrast=\"auto\">It\u2019s<\/span><span data-contrast=\"auto\">\u00a0also available in the Document Data tab in File Smart Workflow and as a search field when searching the Payments\/Maintenance folder.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, Calibri_MSFontService, sans-serif\" data-listid=\"12\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The following search fields entered into the Invoice tab in File Smart Workflow are now available when searching the Payments\/Maintenance folder of a Strata Master database:<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Account Number<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1080,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Account Name<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1080,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Invoice Amount\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1080,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">These fields have also been added to the Archive view of the Payments\/Maintenance folder for invoices that haven&#8217;t been processed through File Smart Workflow.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><strong><span data-contrast=\"auto\">Improved portal security<\/span><\/strong><strong><span data-contrast=\"auto\">\u00a0<\/span><\/strong><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Several changes have been made to improve password security in Strata Master and the Owner and Committee Member portals<\/span><span data-contrast=\"auto\">\u00a0\u2013 check out the\u00a0<\/span><span data-contrast=\"auto\">release notes\u00a0<\/span><span data-contrast=\"auto\">for full details.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2 style=\"font-size: 30px;\"><span style=\"color: #001b49;\"><strong>How to upgrade<\/strong><\/span><\/h2>\n<p><span data-contrast=\"auto\">Strata Master is upgraded from within the application itself \u2013 checkout this\u202f<\/span><a href=\"http:\/\/kb.rockend.com.au\/help\/upgrading-strata-master\">knowledgebase article<\/a><span data-contrast=\"auto\">\u202fto see how to upgrade in less than five minutes. File Smart is upgraded from the\u202f<\/span><a href=\"https:\/\/customer.rockend.com\/customer-lounge\/products\/filesmart\/7-11-2\">customer lounge<\/a>.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The upgraded Rockend SMS requires some additional setup.\u00a0<\/span><a href=\"http:\/\/kb.rockend.com\/help\/enhanced-sms\"><span data-contrast=\"none\">This article<\/span><\/a><span data-contrast=\"auto\">\u00a0has everything you need to know<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2 style=\"font-size: 30px;\"><strong>Get trained up<\/strong><\/h2>\n<p><span class=\"TextRun SCXW65699166 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW65699166 BCX0\">We\u2019ve produced a\u202f<\/span><\/span><a class=\"Hyperlink SCXW65699166 BCX0\" href=\"https:\/\/training.rockend.com\/strata-master-version-120\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"TextRun Underlined SCXW65699166 BCX0\" lang=\"EN-AU\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW65699166 BCX0\" data-ccp-charstyle=\"Hyperlink\">self-paced training course<\/span><\/span><\/a><span class=\"TextRun SCXW65699166 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW65699166 BCX0\">\u202ffull of bite-sized videos that will take you through everything you need to know<\/span><\/span><span class=\"TextRun SCXW65699166 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW65699166 BCX0\">\u00a0so you can start integrating all the new features into your office processes straight away.<\/span><\/span><span class=\"EOP SCXW65699166 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2 style=\"font-size: 30px;\"><span style=\"font-weight: bold;\">User Voice Update<\/span><\/h2>\n<p><span data-contrast=\"auto\">Your feedback is critical to ensure we are developing features that make a difference to you. By voting, you tell us what you would like to see developed and will receive status updates as these suggestions progress. Below are a few examples and\u00a0<\/span><span data-contrast=\"auto\">of some of the<\/span><span data-contrast=\"auto\">\u00a0suggestions\u00a0<\/span><span data-contrast=\"auto\">that were released in Version 12<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, Calibri_MSFontService, sans-serif\" data-listid=\"13\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/rockendideas.uservoice.com\/forums\/331266--strata-master\/suggestions\/35403013-email-addresses-for-agents\">Levy Email Address for agents<\/a><span data-contrast=\"auto\">\u00a0\u2013 Ranked #4 | 46 votes<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, Calibri_MSFontService, sans-serif\" data-listid=\"13\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/rockendideas.uservoice.com\/forums\/331266--strata-master\/suggestions\/35323150-duplicate-creditor-invoice-warning\">Portfolio level duplicate invoice warning<\/a><span data-contrast=\"auto\">\u00a0\u2013 Ranked #6 | 41 Votes\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, Calibri_MSFontService, sans-serif\" data-listid=\"13\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/rockendideas.uservoice.com\/forums\/331266--strata-master\/filters\/top\">Ability to attach a quote to work orders<\/a><span data-contrast=\"auto\">\u00a0\u2013 Ranked #7 | 39 Votes\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<h2 style=\"font-size: 30px; font-weight: bold;\"><span style=\"color: #001b49;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">Not using Strata Master?<\/span><\/h2>\n<p><span style=\"color: #001b49;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><a class=\"Hyperlink SCXW24583337 BCX0\" href=\"https:\/\/www.mrisoftware.com\/au\/products\/strata-master\/demo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW24583337 BCX0\" lang=\"EN-AU\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW24583337 BCX0\" data-ccp-charstyle=\"Hyperlink\">Book a demo<\/span><\/span><\/a><span class=\"TextRun SCXW24583337 BCX0\" lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24583337 BCX0\">\u00a0<span style=\"color: #464b4f;\">today to find out how you can get access to all these exciting features to kickstart your strata management business.<\/span><\/span><\/span><span class=\"EOP SCXW24583337 BCX0\" style=\"color: #464b4f;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This blog post relates to Rockend, one of our previous brands. For more information please  read the press release.<br \/>\nStrata Master v12 with File Smart v7.11 is here! Communication is the big winner in the latest release of\u00a0Rockend\u2019s\u00a0Strata Management &hellip;<\/p>\n","protected":false},"author":13,"featured_media":25225,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[144],"tags":[],"class_list":["post-25222","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts\/25222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/comments?post=25222"}],"version-history":[{"count":0,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts\/25222\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/media\/25225"}],"wp:attachment":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/media?parent=25222"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/categories?post=25222"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/tags?post=25222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}