{"id":25164,"date":"2020-06-23T10:00:00","date_gmt":"2020-06-23T14:00:00","guid":{"rendered":"https:\/\/www.mrisoftware.com\/au\/blog\/tamsin-wilson-how-covid-19-is-reshaping-the-property-managers-role\/"},"modified":"2020-07-21T06:21:05","modified_gmt":"2020-07-21T10:21:05","slug":"tamsin-wilson-how-covid-19-is-reshaping-the-property-managers-role","status":"publish","type":"post","link":"https:\/\/www.mrisoftware.com\/au\/blog\/tamsin-wilson-how-covid-19-is-reshaping-the-property-managers-role\/","title":{"rendered":"Tamsin Wilson: How COVID-19 is reshaping the property manager&#8217;s role"},"content":{"rendered":"<p><strong>This blog post relates to Rockend, one of our previous brands. For more information please <\/strong><a tabindex=\"-1\" title=\"https:\/\/mrisoftware.com\/news\/mri-software-acquires-qube-global-software-leading-uk-based-provider-property-facilities-management-solutions\/\" href=\"https:\/\/www.mrisoftware.com\/au\/news\/mri-software-acquires-rockend-property-strata-management-software-australia-new-zealand\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> read the press release<\/strong>.<\/a><\/p>\n<p><span data-contrast=\"auto\">Adaptability is one of the <\/span><span data-contrast=\"auto\">cornerstones<\/span><span data-contrast=\"auto\">\u00a0of any successful property management team.<\/span><span data-contrast=\"auto\">\u00a0But\u00a0<\/span><span data-contrast=\"auto\">adaptability<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">&#8211; especially\u00a0<\/span><span data-contrast=\"auto\">in the\u00a0<\/span><span data-contrast=\"auto\">midst<\/span><span data-contrast=\"auto\">\u00a0of<\/span><span data-contrast=\"auto\">\u00a0a global pandemic, requires more than mere adjustment to the situation. To Tamsin Wilson,\u00a0<\/span><span data-contrast=\"auto\">Head of Property Management at Belle Property Parramatta<\/span><span data-contrast=\"auto\">, it also means<\/span><span data-contrast=\"auto\">\u00a0reshaping the\u00a0<\/span><span data-contrast=\"auto\">role of the property manager<\/span><span data-contrast=\"auto\">\u00a0to fit the needs of customers\u00a0<\/span><span data-contrast=\"auto\">durin<\/span><span data-contrast=\"auto\">g\u00a0<\/span><span data-contrast=\"auto\">this challenging time<\/span><span data-contrast=\"auto\">\u00a0and beyond.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><!--more--><\/p>\n<div class=\"hs-responsive-embed-wrapper hs-responsive-embed\" style=\"width: 100%; height: auto; position: relative; overflow: hidden; padding: 0; max-width: 560px; max-height: 315px; min-width: 256px; margin: 0px auto; display: block;\">\n<div class=\"hs-responsive-embed-inner-wrapper\" style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0;\"><iframe loading=\"lazy\" class=\"hs-responsive-embed-iframe\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: none;\" src=\"\/\/www.youtube.com\/embed\/rqNak3Ll9kg\" width=\"560\" height=\"315\" allowfullscreen=\"allowfullscreen\" data-service=\"youtube\"><\/iframe><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">There\u2019s no question that the pandemic has presented unique challenges\u00a0<\/span><span data-contrast=\"auto\">for<\/span><span data-contrast=\"auto\">\u00a0property\u00a0<\/span><span data-contrast=\"auto\">management<\/span><span data-contrast=\"auto\">\u00a0businesses<\/span><span data-contrast=\"auto\">, but\u00a0<\/span><span data-contrast=\"auto\">Tamsin recognises that\u00a0<\/span><span data-contrast=\"auto\">the systems they have in place long before the crisis hit has helped soften the blow.\u00a0<\/span><span data-contrast=\"auto\">\u201cOur business is quite lucky. We have begun to look at how we communicated internally and how we use software and technology<\/span><span data-contrast=\"auto\">\u00a0to make our business more agile<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u201d<\/span><span data-contrast=\"auto\">\u00a0Tamsin says.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">She further explain<\/span><span data-contrast=\"auto\">ed<\/span><span data-contrast=\"auto\"> that using a <a href=\"https:\/\/www.mrisoftware.com\/au\/products\/property-tree\" target=\"_blank\" rel=\"noopener noreferrer\">cloud-based property management software <\/a><\/span><span data-contrast=\"auto\">ensures their business runs as smoothly as possible despite stay at home orders <\/span><span data-contrast=\"auto\">in place. \u201cWe made sure everything we ever needed was in the cloud and accessible whether\u00a0<\/span><span data-contrast=\"auto\">people<\/span><span data-contrast=\"auto\">\u00a0are working in\u00a0<\/span><span data-contrast=\"auto\">the office or working from home<\/span><span data-contrast=\"auto\">.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By using the right technology, Tamsin admits that it has\u00a0<\/span><span data-contrast=\"auto\">become easier to not only work but to communicate to tenants and landlords, especially at a time when their expertise\u00a0<\/span><span data-contrast=\"auto\">is<\/span><span data-contrast=\"auto\">\u00a0needed.\u00a0<\/span><span data-contrast=\"auto\">\u201cWith the COVID-19 pandemic<\/span><span data-contrast=\"auto\">, a lot of renters and landlords don\u2019t exactly know who they can talk to so they\u2019re turning to us as the professionals to seek an advice<\/span><span data-contrast=\"auto\">,\u201d says Tamsin.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Indeed, they\u2019ve acted as advisors to their customers \u2013 a role that isn\u2019t traditionally connected with property management but to Tamsin has now become a<\/span><span data-contrast=\"auto\">pparent<\/span><span data-contrast=\"auto\"> &#8211; and <\/span><span data-contrast=\"auto\">will continue\u00a0<\/span><span data-contrast=\"auto\">even<\/span><span data-contrast=\"auto\">\u00a0beyond\u00a0<\/span><span data-contrast=\"auto\">COVID-19.<\/span><span data-contrast=\"auto\">\u00a0\u201cI think the role of the property manager will change especially as\u00a0<\/span><span data-contrast=\"auto\">technology<\/span><span data-contrast=\"auto\">\u00a0adapts<\/span><span data-contrast=\"auto\">,\u201d explains Tamsin. \u201cPeople that can communicate will definitely be a skill<\/span><span data-contrast=\"auto\">\u00a0set on their own, and then there might be different kind of property managers that\u00a0<\/span><span data-contrast=\"auto\">execute the work.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><em><strong>*Rockend Rockstars<\/strong>\u00a0is a video series in partnership with Property TV. As part of the series, property commentator Kevin Turner talks to some rockstars of the property management industry about their business, tips, and personal stories.<\/em><\/p>\n<p>Missed an episode?\u00a0<a href=\"https:\/\/www.youtube.com\/playlist?list=PLdL7Qnp4ftZj9sPvm3G9ssSmkddOgr6hU\" target=\"_blank\" rel=\"noopener noreferrer\">Watch more Rockend Rockstars episodes here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This blog post relates to Rockend, one of our previous brands. For more information please  read the press release.<br \/>\nAdaptability is one of the cornerstones\u00a0of any successful property management team.\u00a0But\u00a0adaptability\u00a0&#8211; especially\u00a0in the\u00a0midst\u00a0o&hellip;<\/p>\n","protected":false},"author":13,"featured_media":25165,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[144],"tags":[],"class_list":["post-25164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts\/25164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/comments?post=25164"}],"version-history":[{"count":0,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/posts\/25164\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/media\/25165"}],"wp:attachment":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/media?parent=25164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/categories?post=25164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/tags?post=25164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}