{"id":26559,"date":"2017-06-19T14:45:16","date_gmt":"2017-06-19T04:45:16","guid":{"rendered":"https:\/\/www.mrisoftware.com\/au\/services-2\/contact-support\/"},"modified":"2026-02-28T02:22:32","modified_gmt":"2026-02-27T15:22:32","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/www.mrisoftware.com\/au\/contact-support\/","title":{"rendered":"Contact Support"},"content":{"rendered":"

Our Client Support team delivers 98% client satisfaction ratings.
\nThe MRI Client Support team delivers high-quality service to ensure your success. With live phone support, self-service resources, and tailored Concierge Support options, we give you the flexibility to get the most from your software.
\n\"\"
\nLive Support
\nMRI experts are available for one-on-one consultations to assist in your software inquiries. Our agents have extensive backgrounds in accounting, property management, computer programming, LAN installation and maintenance, education and tailored support.
\n\"\"
\nSelf-Service Resources
\nGet 24\/7 access to support anytime, anywhere with the MyMRI client portal. Submit and track cases in real-time, search the knowledgebase, ask questions in the community forum, and watch educational videos on a wide range of topics across all our solutions.
\n\"\"
\nConcierge Support
\nNeed a tailored support plan? Design the package that\u2019s right for you with our Concierge Support options for enhanced services that suit your specific business needs.
\nAustralia
\nCastleton
\nM-F 8:30 AM \u2013 5:30 PM AEST
\n1300 657 700<\/a> (Toll Free)
\n+61 2 9966 0900<\/a> (International Use)
\nFile Smart
\nM-F 6:30AM \u2013 7:30PM AEST
\n1300 657 700<\/a> (Toll Free)
\n+61 2 9966 0900<\/a> (International Use)
\nFixed Asset Accounting and Facilities Management (Real Asset Management)
\nM-F 8:30AM \u2013 5:30PM AEST
\n1300 657 700<\/a> (Toll Free)
\n+61 2 8915 5020<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\nInvestment Modeling (Cougar)
\nM-F 9:00AM – 5:00PM AEST
\n1300 657 700<\/a> (Toll Free)
\n+61 2 9966 0900<\/a> (International Use)
\nLeverton
\nM-F 3:00PM \u2013 7:00AM AEST
\nOnline case submission through the myMRI Client Portal<\/a>
\nMRI Property Management
\nM-F 9:00AM – 5:00PM AEST
\n1300 657 700<\/a> (Toll Free)
\n+61 2 9966 0900<\/a> (International Use)
\nMRI Vision
\nM-F 6:30AM -3:30PM AET
\n+64 5 0822 5584<\/a>
\n+61 18 0021 3430<\/a>
\nProLease\/ProCalc
\nM-F 9:00AM \u2013 6:00PM AEST
\n1300 657 700<\/a> (Toll Free)
\n+61 2 9966 0900<\/a> (International Use)
\nProperty Tree
\nM-F 6:30AM \u2013 7:30PM AEST
\n1300 657 700<\/a> (Toll Free)
\nRest Professional
\nM-F 6:30AM \u2013 7:30PM AEST
\n1300 657 700<\/a> (Toll Free)
\n+61 2 9966 0900<\/a> (International Use)
\nStrata Master
\nM-F 6:30AM \u2013 7:30PM AEST
\n1300 657 700<\/a> (Toll Free)
\n+61 2 9966 0900<\/a> (International Use)
\nNew Zealand
\nFile Smart
\nM-F 6:30AM – 7:30PM NZT
\n1300 657 700<\/a> (Toll Free)
\n+64 9 909 7093<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\nFixed Asset Accounting and Facilities Management (Real Asset Management)
\nM-F 8:30AM \u2013 5:30PM NZT
\n1300 657 700<\/a> (Toll Free)
\n+64 9 909 7093<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\nInvestment Modeling (Cougar)
\nM-F 9:00AM – 5:00PM NZT
\n1300 657 700<\/a> (Toll Free)
\n+64 9 909 7093<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\nLeverton
\nM-F 3:00PM \u2013 7:00AM NZT
\nOnline case submission through the myMRI Client Portal<\/a>
\nMRI Property Management
\nM-F 9:00AM – 5:00PM NZT
\n+64 9 909 7093<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\nMRI Vision
\nM-F 6:30AM – 3:30PM NZT
\n+64 9 909 7093<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\nProLease\/ProCalc
\nM-F 9:00AM \u2013 6:00PM NZT
\n1300 657 700<\/a> (Toll Free)
\n+64 9 909 7093<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\nProperty Tree
\nM-F 6:30AM \u2013 7:00PM NZT
\n1300 657 700<\/a> (Toll Free)
\n+64 9 909 7093<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\nRest Professional
\nM-F 6:30AM \u2013 7:30PM NZT
\n1300 657 700<\/a> (Toll Free)
\n+64 9 909 7093<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\nStrata Master
\nM-F 6:30AM \u2013 7:30PM NZT
\n1300 657 700<\/a> (Toll Free)
\n+64 9 909 7093<\/a>
\n+61 2 9966 0900<\/a> (International Use)
\n*Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.<\/p>\n

If you have difficulties logging in to these areas of myMRI, please contact your company\u2019s MRI Administrator or Client Support.<\/p>\n","protected":false},"excerpt":{"rendered":"

Our Client Support team delivers 98% client satisfaction ratings. The MRI Client Support team delivers high-quality service to ensure your success. With live phone support, self-service resources, and tailored Concierge Support options, we give you the flexibility to get the most from your software. Live Support MRI experts are available for one-on-one consultations to assist … Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"template-contact-support.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26559","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/pages\/26559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/comments?post=26559"}],"version-history":[{"count":1,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/pages\/26559\/revisions"}],"predecessor-version":[{"id":77715,"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/pages\/26559\/revisions\/77715"}],"wp:attachment":[{"href":"https:\/\/www.mrisoftware.com\/au\/wp-json\/wp\/v2\/media?parent=26559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}