Experience Facilities Management without burdens or limitations

The business costs of maintaining a well-run facility can add up fast if your assets, workforce and contractors are not operating to their full potential. With the automation of data for everyday tasks and easy access to all FM data in one place, you can make informed decisions and ensure that planned and reactive maintenance is completed on time, within budget, and is compliant.

• Access property information anywhere with a cloud-delivered, mobile-enabled solution.
• Increase visibility and ROI with one consistent set of data across your business.
• Make effective decisions with information presented to the right people at the right time.
• Gain maximum efficiency with automated business processes and innovative workflows.
• Improve relationships with clients and deliver additional services through customer portals.

Discover proven technology for every asset class

Deliver a digital experience that makes life easier
You need complete confidence that your facilities management technology can support all your efforts and
manage change. That’s why you need flexible solutions capable of addressing any asset class, market or
customer base. Our open and connected ethos gives businesses like yours the freedom to build a technology
stack that works the way you need. We have continued to develop our capabilities and continuously upgrade our functionality and features to evolve with you – across every aspect of facilities management.

Overcome change with proven, connected and future-ready FM technology

Ensuring your buildings and campuses are running safely and efficiently is vital. With technology-driven
control of your repairs and maintenance operations, your FM teams will feel empowered to deliver the
amazing services your customers expect, while ensuring their health and safety.

• Be strategic – Take control, harness valuable data and make informed decisions to revolutionise the way you work.
• Increase profitability – Streamlines processes and save valuable time and costs so you can boost long-term profitability.
• Maximise productivity – Analyse productivity trends and visualise individual and team performance so you can maximise results.
• Gain visibility – Have confidence in your decision-making across your facilities and your communities by harnessing actionable insights.
• Improve efficiency – Identify areas that slow your business growth and proactively intervene to drive efficiencies.
• Keep connected – Gain an accurate view of workforce deployment in a single, connected suite of FM applications.
• Promote FM – Demonstrate the FM team’s ability to optimise the efficiency of your buildings, drive organisation–wide benefits.

Facilities Management

• Management Reporting: Generate powerful reports from every data point, with 100 standard reports and configurable variations.
• Web Access: Team members, subcontractors and vendors can have full visibility of the resources they
  need to complete tasks, with user-friendly self-service portal.
• Mobile Solutions: Create engaging experiences for facilities teams, subcontractors and tenants, will fully customisable data access via a mobile app.
• Helpdesk: Log requests against contracts and services, with tracking of works from instigation to completion and flexible call handling for implementing a helpdesk facility.
• Task Management: Manage cyclical and reactive tasks in a single overview, configurable to each user’s preferences.
• Resource Planning: Instantly assess resource levels with a visual planner, and easily assign engineers to work
  orders based on their skills and certifications.
• Asset Management: Record details of fixed and portable assets across their entire lifecycle in a multi-tiered
  asset register allowing for flexible grouping and reporting.
• Planned Maintenance: Record frequency-based and scheduled tasks to re-occur, and easily set tasks as “fixed” or “shiftable” to ensure compliance is maintained.

Access critical information and data with modern self-service portals

Ensuring your stakeholders have access to the right information and data to complete projects quickly
and efficiently isn’t straightforward. Our dynamic online self-service solution helps you connect with your stakeholders, and is proven to deliver open communication and self-service across a wide variety of disciplines and asset classes.

• Maximise efficiencies by granting stakeholders fingertip access to project-critical data.
• Drive productivity by allowing stakeholders to design a fully bespoke landing page.
• Maintain data security by sharing project data and information on your terms.
• Promote transparency and create prosperous relationships by sharing important updates.
• Make quick updates from within your core FM system that saves your business time.
• Integrate with your operational systems for a connected user and customer experience

Ensure contractor’s complete work safely and efficiently

Meeting contractual obligations, ensuring contractor safety and driving customer satisfaction are all vital components of your role. But these tasks shouldn’t feel as daunting as they do right now. Alleviate your administrative and manual burden by capturing information in one central, secure location. Then assign tasks with clear instructions and timelines for work to be completed efficiently, contractors return home safely and customers can feel satisfied.

• Improve collaboration with contractors and reduce miscommunication by sharing information on a user-friendly system.
• Reduce the risk of human error by automating administrative tasks which saves teams valuable time and business costs.
• Enhance your stakeholder decision-making by quickly identifying compliance issues and potential clashes.
• Improve customer relationships and increase the likelihood of repeat business by consistently fulfilling work orders safely and efficiently.
• Have peace of mind that accredited contractors are completing tasks with the appropriate skills and permits

Contractor Management

• Task Management: Create tasks, contractor requirements and permits and share these with nominated and secondary suppliers.
• Contractor Management: Notify contractors of new tasks, share documentation, ensure compliance with supply chain policies and gather permits in a user-friendly portal.
• Work Permits: Review completed permits, including method statements and risk assessments, and control high-risk activities via a comprehensive permit-to-work system.
• Presence Management: Provide contractors with a virtual check-in and endpoint with a web application for kiosks or tablets or a mobile-enabled application.

Deliver unforgettable digital experiences to your customers

Being customer-centric is a vital component of driving customer loyalty and satisfaction for your business. But with today’s technology and smartphone innovations, their expectations of you and your services have risen drastically. They expect modern technology so they can self-serve and be knowledgeable about every maintenance situation. Arm your business with mobile-enabled customer engagement that exceeds customer expectations and ensures self-service from the comfort of anywhere.

• Increase customer loyalty by enabling users with a convenient, self-service mobile platform.
• Boost satisfaction and create revenue opportunities through contractual provisions.
• Eliminate confusion by removing FM-specific language from your engagement processes.
• Improve your customer experience through the power of modern technology.
• Streamline maintenance processes, save valuable time and reduce rising costs.
• Free your service desk by sharing useful notifications and updates on service requests.
• Service more efficiently by connecting customers, service desks and facility managers.
• Set clear customer expectations by clearly defining your services.

Customer Engagement

Create a smart network that connects your workforce, no matter where they are

As facilities management continues to evolve, the need to keep your workforce informed and connected to your organisation without constant supervision is more critical than ever. Mobile workforce technology gives your organisation a platform to meet this need, delivering leading, industry-focused activities that ensure your workforce always has access to the right information at the right time.

• Operate efficiently in any location despite being offline by enabling work to continue even when workers stray from network coverage – with the system updated when back online.
• Accurately capture costs and timings and keep helpdesks and clients updated with the latest intel.
• Gain real-time updates directly into your core FM system by collecting your teams’ feedback.
• Reduce back-office admin with innovative applications that keep your data completely current while certain tasks are fulfilled automatically.
• Meet rising demands by effortlessly create unique apps that are both bespoke in their functionality and universal in their connectivity.

Workforce Management

• Task Management: Automatically deliver task information to your mobile workforce, supporting the full lifecycle of the task from initial risk assessment to closure.
• Asset Management: Collate, mobilise and verify your asset data in the field with minimum effort, with full support for barcodes/QR codes and aligned to your asset structure.
• Ad-Hoc Task Management: Empower your mobile workforce to raise tasks on-the-fly so issues can be reported and rectified immediately.
• Cleaning: Scan barcodes and QR codes at specific locations from the app to receive task details, and upload ‘route information’ on patrol tasks to provide safe, correct routes for your cleaners.
• Supervising: Delegate work on the go to your engineers to ensure work never falls off the radar and your engineers are never overloaded.
• Portering: Provide clear guidance for porters in settings where speed and safety are essential by
  providing clear and simple instructions to your workforce.
• Auditing: Enable your team to complete audits at any time in any place, with access to both pre-defined and ad-hoc audits on your device.

Follow a proven path to smart, reliable and data-driven decision-making

Making critical decisions about your facilities and your communities without reliable data insights is
a dangerous approach. Luckily, in today’s intelligent world, you can empower yourself with tools that
help you visualise and process data – giving you the information and confidence to make decisions and execute with complete confidence.

• Gain visibility and track planned and unplanned maintenance throughout your estate.
• Improve efficiency by gaining visibility into task completion trends versus previous years.
• Make informed financial decisions by analysing your expenditure across your FM processes.
• Optimise your resource efficiency and monitor individual performances to boost productivity.
• Have confidence in your compliance by monitoring tasks and associated data in real time.
• Empower helpdesks and engineers with call analysis to prepare for busy and quiet periods

Business Intelligence

• Customer Satisfaction: Monitor satisfaction of suppliers and develop views for all stakeholders including customers, building managers etc
• Helpdesk Call Analysis: Monitor call volumes, distribution of calls, and types of reactive tasks raised in your helpdesk and compare to previous periods to identify trends.
• Resource Efficiency: Monitor individual performance by keeping track of time spent by resources to action tasks and overdue timesheet submissions
• Asset Management: Keep track of planned and unplanned maintenance throughout your estate, including volumes of maintenance tasks, distribution of tasks, performance vs actual and compliance statuses.
• Financial Insight: Analyse your expenditure and commitment against your budget and summarise proportional expenditure by site, building, expenditure and cost code.
• Task Analysis: Review the types of tasks being received, including by supplier, contract and category,
  and further drill down to analyse supplier performance.
• Resource Efficiency: Monitor individual performance by keeping track of time spent by resources to action tasks and overdue timesheet submissions.
• Facilities Booking: Monitor volumes of facilities bookings and further drill-down to types of facilities in each building such as rooms, audio and video conferencing.

(Adopting) BI was like switching a light on – real-time reporting on operational performance is allowing us to review our processes, effectiveness and business efficiency. It’s only a start but BI will prove an invaluable tool going forward.

– Greg Markham, Estates & Assets Director, SERCO

Build a foundation for growth, scale and efficiency

We believe technology should always enable you to do more, and never be a barrier to your plans. Our comprehensive and flexible platform gives you choice, and helps make you even more responsive to an ever-changing business environment. From deep-linked products to the intelligent exchange of data, we have you covered.

Enable your digital-first strategy to succeed with a facilities management platform you can trust

Become part of a global community and help your business achieve more with renowned facilities management solutions used around the world.