"Right for You" Support Options
No two companies are alike, so no two companies need exactly the same support services. That's why we offer a wide range of support options and pricing packages. Options include:

• Convenient contact times - lengthy standard hours encompass 8 a.m.-8 p.m. Eastern (U.S.)
• Multiple support channels including toll-free telephone and e-Case submission through our ClientSite and Online Community
• Unlimited 24/7 access to our self-service support web site
• Dedicated one-on-one account management services
• Options for consulting, training and on-site support
  

24/7 Self-Service Support
Take charge of your support with our self-service web sites. Our secure ClientSite and Online Community provide unlimited access to:

• Track your support cases
• Search our Knowledge Base for similar issues and learn how they were resolved
• Go to the Online Community to browse the wiki or post a question on the forum
• Submit a new product support case directly to Client Services through e-Case Submission
• Get the latest product news and information
• Sign up for training through our Link to Learn Portal
• Download product documentation
  

Experienced and Knowledgeable Agents
We are here to ‘WOW’ you with our knowledge and service. Our agents offer:

• Diverse, relevant expertise drawn from backgrounds in computer programming, local area network installation and maintenance, accounting, property management, education and client service
• Successful completion of a rigorous, comprehensive internal certification program
• Ongoing training programs with advanced certification levels
  
  

Global/Local Resources
We combine global thinking with local expertise and offer a world of opportunities for learning and networking:

• Global locations maintain support teams staffed by experts who understand local market demands. Our US headquarters provides back-up support where required, ensuring a timely response to any question. Our global support operation means that we cover all time zones, and are able to offer around-the-clock support, if needed
• User Groups around the world get together frequently to share ideas and information
• Every year, our International User Conference provides opportunities to meet one-on-one with Client Services agents and other Intuit staff, network with peers, and attend specialized workshops

If you are a current client with a question:

You may open a case through our e-Case Submission Tool that is available on both our ClientSite and the MRI Software Online Community (OC). If you don’t have access to the ClientSite or Online Community, please contact a ClientSite administrator within your company to request access for yourself.

Mobile users can also submit support cases through our Mobile e-Case Submission Tool.

You may also contact us by phone at —
800-435-7321 - Self Hosted Clients (US Only)
877-579-8896 - NetSource Clients (US Only)
201-319-5200 – All Clients Supported by New York Metro Office
+44 (0) 1959 569 444 – All Clients Supported by MRI Software EAME Office
+61 (2) 99 226555 – All Clients Supported by MRI Software Australia Office
+65 63243488 – All Clients Supported by MRI Software Singapore Office

And remember to take advantage of the Online Community (OC). The OC is a self-service website where you can share knowledge and best practices, learn about products and get assistance from other clients, ‘All Stars’ in the Forum and Intuit employees, all at NO COST to you.