Resident Connect and Online Renewals
Satisfy Customers and Improve Resident Retention with MRI’s Multifamily Resident Portal Solution
Today’s apartment renter is accustomed to conducting business online, and the ability to do so with their community’s management team has moved from being a convenience to a necessity.
MRI Resident Connect effectively extends your leasing office hours, providing an easy-to-use, always available portal that positively impacts your customer satisfaction rates. And because your residents can complete many of the tasks that previously required interaction with a member of the property management team, residents will be happy and satisfied rather than being frustrated by your limited office hours.
Resident Connect offers online electronic payment opportunities, using credit cards, direct debit bank cards, and ACH payments that augment Residential Management’s check scanning capabilities. Regardless of the payment type, you can experience 24-hour funds availability at a low, prenegotiated rate. With Resident Connect, e-payment transactions are less than a dime, one of the lowest rates in the industry. Just this method of reducing operating expenses alone will increase profitability and define a measurable ROI!
Resident Connect is ACH compliant, allowing e-payments to typically process within 24 hours. With this functionality in place, owners have faster access to funds, compared to manually processing checks and relying on bank hours. The software utilizes two-way communication between the bank and the MRI accounting system, delivering enhanced efficiencies.