Concierge Support

What can MRI Concierge Support do for you?

MRI Concierge Support packages provide our Clients with support and services unparalleled in the industry. Concierge Clients are able to directly access MRI’s most experienced Software Agents, take full advantage of Unlimited Support, and enjoy extended Support hours. Concierge packages also include enhanced target response times and free test databases, as well as Professional Services and Training. Whether you choose MRI Standard Support or one of our Concierge Support packages, MRI Software makes it easy for Clients to get the level of support their business requires.


Concierge Support Packages

Easy Access to the Experts

Whether it is through our dedicated Concierge phone lines or utilizing our self-service portal, Concierge clients get direct access to our most experienced Support Agents. The MRI Concierge Support team is made up of Senior-level Agents with knowledge across each of our product lines. And with our Concierge Premier and Elite packages, we offer extended Support hours and enhanced Response Target times so that you can receive assistance when you need it!

Special Support Services

All Concierge clients will receive regularly scheduled Service and Support Experience Reviews, which will include updates on case volume, client satisfaction feedback, and an analysis of high volume case drivers with an accompanying action plan. We will review the trends and goals of your specific business and recommend training and learning opportunities that will allow you to operate more efficiently.

GPS & SaaS Services

All Concierge packages include GPS Factory services, including customization and report writing. You may also take advantage of FREE web-based training and free live virtual training sessions. In addition, Concierge clients in our MRI SaaS environment are entitled to additional test databases at no charge, as well as UNLIMITED free refreshes from the Production environment.